Benefits of working at Together
* 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
* Free access to company holiday homes
* Buy & sell holidays
* Discretionary annual bonus plus an additional Shared Reward Bonus
* Matched pension contribution
* Health cash plan plus Private medical insurance
* Life assurance and Critical illness cover
* Travel season ticket loans and Ride to work scheme
* Free local gym access
* Local bar / restaurant discounts
We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.
We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 750 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book.
Job Description
As a Head of Collections and Recoveries you will be reporting to the Group Operations Director leading a highly efficient and effective regulated and unregulated Customer Collections and Recoveries function. You will be embedding a culture of success that delivers for customers, colleagues, stakeholders, investors, regulators and communities by implementing an appropriate range of strategies, plans and operational levels that lead to sustained measurable success.
As a Head of Collections and Recoveries you will be:
* Delivering against operational plans so that the business can reach its strategic objectives, creating a customer centric culture and delivering good outcomes for customers.
* Managing across the Collections and Recoveries Operations function balanced scorecard demonstrating appropriate customer outcomes are delivered and financial, regulatory and business targets are achieved within risk appetites.
* Ensuring adherence to Credit Risk management controls, frameworks, and parameters
* Having functional responsibility to ensure that annual letter reviews for the Collections function are completed at appropriate internals
* Maintaining and fulfilling effective contact and forbearance strategies in line with agreed business requirements which supports customers and complies with regulatory requirements
* Supporting and operationalising transformation and service modernisation initiatives
* Combining the knowledge, experience and expertise from the regulated and unregulated business to create an efficient operating model which delivers market leading, and compliant outcomes for customers, colleagues and stakeholders
Qualifications
Essential:
* Strong and relevant financial services industry knowledge; specifically within Collections and Recoveries
* A proven track record of successful delivery against a balanced scorecard of operational targets in a fast-paced environment
* Ability to operate at Board level, Strong stakeholder management and the ability to matrix manage
* Significant leadership experience
* Experience of operating in a regulated environment and in delivering operational processes, Collections and Recoveries strategies with due governance and oversight
* Experience of leading a high performing front line customer operation
Additional Information
If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.
Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.