Customer Services Executive
Oldham – Office based
Salary £30k
Hours 8.30am – 4.30pm
Pension / DIS / Private Health
We are looking for an experienced Customer Service Executive to work on a full time permanent basis. The successful candidate will work closely with the planning department and the external sales team to maintain and improve a comprehensive service to our existing and potential new customers.
Principle Accountabilities
* Providing a co-ordinated point of contact and liaison between customers, external sales, production, & planning.
* To work closely with external sales representative(S) and nominated customers to provide a dedicated one to one service.
* To co-ordinate new price enquiries from specific existing customers.
* To input sales order data on computerised systems and process order acknowledgements etc. and advise clients/planning of any discrepancies or potential issues.
* Coordinate the setting up of ‘First Customer Order’ meetings where applicable in conjunction with the external sales representative.
* To liaise with all relevant departments in respect of customer complaints and action / feedback accordingly.
* To provide assistance with sales management, undertaking research, statistical analysis and ad hoc report writing as requested.
* Detailed knowledge of products and services.
Other functions will include:
> Progress chasing
> OTIF Reporting
> Basic estimating
> Stock control (Including sales of excess stock lines)
> Machine loading
> Management of obsolete specifications & tooling
* Deal with customer queries (pricing, lead times etc and amending deliveries).
* Process purchase orders for buying in finished goods as and when required.
* Advise customers of late delivery, order shortages or delayed orders and confirming with transport over the course of the day.
* Liaise with estimating, planning and transport/despatch on a daily basis with regard to customer order queries.
* Take customer cold calls and coordinate the process to accounts and through to quotation.
* Provide cover / relief for Estimating & Design and all other areas where relevant training has been provided.
* To undertake other roles and tasks as requested that are commensurate with the level and function of this post.
Additional Requirements and Skills
* Good communication skills and customer service skills.
* Excellent attention to detail.
* Enthusiasm, drive, ambition and a desire to succeed.
* Achievement focussed with an ability to win over support for ideas.
* Good understanding and knowledge of RPL products /packaging industry.
* Flexible with the willingness to learn company systems, policies and procedures.
* Excellent Microsoft skills, particularly excel.
If you are interested in the above position and would love to join a well-established company, we want to hear from you.
In the first instance please send a copy of your CV in confidence.
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