Summary
Zest motor finance is an established car leasing broker, who have an opportunity for an enthusiastic apprentice to join them in their busy office. This is a varied role that offers the right candidate opportunities to develop and learn new skills.
Wage
£14,722.50 a year
Training course
Customer service practitioner (level 2)
Hours
Monday- Friday 9am- 5.30pm
37 hours 30 minutes a week
Possible start date
Monday 7 April
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Duties to include the following:
* Marketing receiving telephone calls
* Data inputting and finance applications
* Dealing with customer queries and product questions
* General support
* FCA Compliance must be followed
* Liaising with motor dealers, finance companies and sales people
* Responding to emails
Where you’ll work
Louis Pearlman Centre
Goulton Street
Hull
HU3 4DL
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
MCARTHUR DEAN TRAINING LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
Level 2 Customer Service Practitioner Apprenticeship Standard:
* Functional skills in maths and English (if required)
* End-Point Assessment (EPA)
* One to one tutor assessor support in the workplace
* Attending weekly classes covering health and safety and equality and diversity and working towards completing the EPA
Requirements
Desirable qualifications
GCSE in:
* Maths and English (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Number skills
* Analytical skills
* Team working
* Creative
* Initiative