Summary
Zest motor finance is an established car leasing broker, who have an opportunity for an enthusiastic apprentice to join them in their busy office. This is a varied role that offers the right candidate opportunities to develop and learn new skills.
Wage
£14,722.50 a year
Training course
Customer service practitioner (level 2)
Hours
Monday- Friday 9am- 5.30pm
37 hours 30 minutes a week
Possible start date
Monday 7 April
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Duties to include the following:
* Marketing receiving telephone calls
* Data inputting and finance applications
* Dealing with customer queries and product questions
* General support
* FCA Compliance must be followed
* Liaising with motor dealers, finance companies and sales people
* Responding to emails
Where you’ll work
Louis Pearlman Centre
Goulton Street
Hull
HU3 4DL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
MCARTHUR DEAN TRAINING LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
Level 2 Customer Service Practitioner Apprenticeship Standard:
* Functional skills in maths and English (if required)
* End-Point Assessment (EPA)
* One to one tutor assessor support in the workplace
* Attending weekly classes covering health and safety and equality and diversity and working towards completing the EPA
Requirements
Desirable qualifications
GCSE in:
* Maths and English (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Number skills
* Analytical skills
* Team working
* Creative
* Initiative