To be responsible for the efficient day to day supervision and direction of the administration team, ensuring all administrative duties are performed effectively and to the required standard, meeting the objectives of the practice.
We plan to carry out interviews in the week beginning 6th January.
Main duties of the job
This role is to be part of the administration team and in addition to oversee and ensure that the team are completing all admin team tasks within expected timescales. The role does not require staff line management and will be supported by both the Operations Manager and Business Manager.
About us
Paddington Green Health Centre is one of our two busy practices based in Central London with a combined list size of approx. 15,000 patients. We have 3 GP Partners supported by a team of experienced salaried GPs, Practice Nurses, Healthcare Assistants, Pharmacists, managers, receptionists and administrators.
The practice has a long history of training and mentoring clinicians at every level. We are patient-centered, forward-thinking, pro-active and our partners and teams are very much involved in the wider primary care system. We have a keen interest in population health and addressing health inequalities.
We are a friendly team and organize regular team social events.
Job responsibilities
The following are the core responsibilities of the Administration Team Leader. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
The Administration Team Leader will be responsible for:
1. Overseeing the administration and support operations of the practice, ensuring administration staff achieve their primary responsibilities
2. Supporting all administrative staff, supporting staff development, providing guidance and direction, working with the operations manager to ensure staff within your team are up to date with mandatory training.
3. Providing feedback for staff appraisals as required
4. Identifying and delivering admin team training where required
5. Compiling administration staff rotas
6. Reviewing and updating all administrative procedures as required
7. Supporting the management team in the compilation of practice reports and the practice development plan when required.
8. Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation
9. Working with the Operations Manager to ensure that sufficient cover is provided for periods of leave and other staff absences within your team.
10. Coordinating and producing admin meeting agendas and recording the minutes of meetings
11. Attending meetings for team leaders
12. Assisting with QOF/IFF target planning and ensuring admin team members are updated with any changes throughout the year.
13. Championing continuous improvement, encouraging staff to participate and make suggestions for QI initiatives
In addition to the primary responsibilities, the Administration/Office/Reception Manager may be requested to:
1. Partake in audit as directed by the audit lead
2. Attend Patient Participation Group meetings
3. Support the Partners, Business Manager and/or Operation Manager with new/changed contracts/requirements.
4. Support the Partners, Business Manager and/or Operation Manager to aim for outstanding CQC rating.
Person Specification
Experience
* Experience of working with the general public
* Experience of administrative duties
* Experience of working in a healthcare setting
* Experience of leading a team
* Experience of supporting staff development
Personal Qualities
* Polite and confident
* Flexible and cooperative
* Motivated
* Initiative and judgement (knowing when to ask for help)
* Forward thinker
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
* Flexibility to work outside of contracted hours
* Maintain confidentiality at all times
Qualifications
* GCSE English (C or above) and at least three others
* Educated to A-level/equivalent or higher, with relevant experience
Skills
* Excellent communication skills (written and oral)
* Clear, polite telephone manner
* Competent in the use of Office
* Effective time management (planning and organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem-solving and analytical skills
* Ability to follow policy and procedure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr