Helpdesk Administrator (6 months)
Location: Chester
Salary: £22,500 plus bonus upon completion of the contract
An opportunity to join an expanding and progressive company as a Helpdesk Administrator on a 6-month contract in a fast-paced and varied environment. The Helpdesk Administrator will aim to answer all queries relating to their service and provide a first call resolution where possible.
Minimum Requirements:
To apply for the Helpdesk Administrator role, it is essential that you have previous phone-based customer service experience, preferably within a high-volume contact centre environment or a facilities support role. The ability to learn new skills and systems quickly is essential.
Benefits:
Benefits include free city centre parking, performance reviews and rewards, plus an exceptional modern, open-plan office working environment.
Objectives of the Role:
1. Process and record enquiries from multiple sources
2. 1st point of contact for urgent Health & Safety / Business Critical enquiries, clarifying detail and establishing urgency
3. Determine responsibility for repair issues and advise accordingly
4. Liaise with contractors to provide updates on estimated work commencement dates
5. Confirm completion of works with contractors and process recharges when required
6. Determine the correct accounting code when processing orders to maintain budget levels
7. Obtain relevant authorisations
8. Communicate with internal departments following works to maintain inventories
9. Assist in driving contractor performance through feedback on time, cost, and quality assessments
10. Provide general support to the Statutory Compliance Department as required
11. Log and follow through the support required with insurance claims
Key Responsibilities:
1. Process repair calls, emails, and general queries
2. Liaise with other departments to manage processes and updates
3. Manage incoming quotes
4. Budget allocation
5. Recharges
6. Deal with general account queries involving work orders raised
7. Awareness of health & safety, environmental health, and trade critical issues
8. Handle potential insurance claims accordingly
9. Conduct monthly catch-up calls with Internal Stakeholders on outstanding issues
10. Work within the guidelines and maintain GDPR requirements
Skills and Experience:
1. Customer service and telephony experience essential
2. Excel and Outlook skills (including Inbox management) essential
3. High degree of accuracy and attention to detail
4. Great organisational skills and ability to prioritise and work to tight timescales
5. Excellent communication skills, both written and verbal
6. Flexibility to cover other departmental tasks as required
7. Good team player
8. Able to manage difficult conversations
Keywords: helpdesk, customer service, quotes, accounts, administration, calls, queries
Unfortunately, due to time restrictions we cannot respond to every applicant. If you haven’t been contacted within 48 hours, please consider your application unsuccessful. Your details will be kept on file for future vacancies. We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
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