Division: Reesink UK Ltd - Turfcare
Company: Reesink UK Ltd
Location/Region: Sheffield Park
Department: Service
Reporting to: Service Manager
Working Hours: 40 per week
Job Objective:
To provide practical, field, technical and repair support to end user customers of the brands enhancing their product satisfaction and experience. To respond to the daily service & repair needs at locations outlined by the Service Manager, focused on a ‘first time fix’ performance target and effectively managing your personal time and communication.
Core Tasks / Result Areas:
* Carry out all servicing and repairs on Toro and other manufacturers equipment as required by customers.
* Effectively diagnose repair faults (mechanical, electrical or hydraulic).
* Act in a sound and professional manner when dealing with customers, ensuring that the Company and product brands are represented favourably at all times.
* Maintain a high degree of customer service for all support queries and requests and adhere to targets and principles outlined in the Service Level Agreement.
* Ensure that all relevant records for service/repair work, customer visits, and working time are maintained.
* Take ownership of customer problems and be proactive when dealing with customer issues, promoting good customer relations by a prompt response and taking personal responsibility for repair quality control.
* Ensure safe working practices are maintained both within the workshop and when working at the customer’s location, including the use of all relevant personal protective equipment.
* Escalate more complex issues to the Service Manager with a written job sheet.
* Process or relay any customer parts requirements promptly and efficiently to the parts team or Service Manager.
* Maintain a good personal appearance, ensuring a professional image at all times, and keep the vehicle in good condition according to the manufacturer’s recommendations.
* Attend product and technical training events related to technical service and personal development training, as required.
* Adhere to Company policy and procedures at all times.
Essential Functional Knowledge & Social Skills:
* Confident, articulate, and professional speaking abilities.
* Strong analytical and problem-solving skills.
* Flexible and adaptable to changing environment with the ability to be proactive and strategic in thinking and reasoning.
* Strong knowledge of Microsoft Office.
* Ability to multi-task.
* Team player.
Job Core Competencies:
* Customer orientation.
* Integrity.
* Result orientation.
* Expertise.
Can applicants please send their CV and the role they are applying for to:
Editorial Address:
LandPower Publications LLP, Howbery Park, Benson Lane, Wallingford, Oxfordshire, OX10 8BA
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