Your new company The services of Hays have been retained by our client, a large Housing Association, to recruit a Scheme Coordinator on a temporary contract basis for a period of 6 months to work within a sheltered housing scheme in Lurgan. Your new role Reporting to the area Housing Officer, you will provide an enhanced housing management service to independent living tenants, ensuring the highest standards of customer service. This will include: Engaging with tenants, ensuring that their support needs are responded to efficiently and effectively in line with support in regular contact with tenants, being aware of their accountable for initial assessment and support plans in accordance with Supporting People accurate and up-to-date collaboratively with partnering agencies and stakeholders, including GPs, social workers, relatives and/or next of kin, to deliver key services to that emergency calls are responded to in a supportive manner, managing emergency situations appropriately by seeking advice from the Housing Officer as tenants to participate in activities such as lunch clubs and coffee mornings for tenants at the scheme. Supporting the delivery of evening events where required to increase social interaction amongst the tenants living in the and supporting new tenants as part of the sign-up process, ensuring that rent is collected and lodged in accordance with tenants to sustain their tenancies by carrying out and reviewing risk any building repairs / defects, reporting to the repairs team and overseeing contractors when they are on tenants to get help to manage their finances i.e. budgeting money and managing household bills. What you'll need to succeed To be considered for this position, you must possess: A good understanding of what great customer experience looks of working with computer written and verbal communication skills, including the ability to communicate sensitive and important ability to balance several ongoing tasks at the same time, whilst understanding the importance of accurate and empathy to work with people in a housing related ability to use initiative, take responsibility and deal appropriately with difficult and challenging ability to supervise staff and liaise with contractors to ensure a high standard of you will possess:A practical understanding of safeguarding, risk assessment, confidentiality and support of providing tailored services to meet a range of support of collaboration and building effective working relationships with community groups, and statutory agencies. What you'll get in return This position offers an immediate start with the opportunity to work with an established Housing Association. This role is 30 hours per week, Monday-Friday, with flexibility in the start / finish time. What you need to do now Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Skills: Scheme Coordinator Housing Association Sheltered Housing Supported Housing Tenants Benefits: £24 000-£26 000 per annum pro rata