Area Telford Job type Permanent Salary £25,500 rising to £26,500 after probation Hours Monday – Friday 8.30am – 5pm (40 hours a week) + 25 days holiday + BH Reference DE26325 Date added Tuesday, 22nd Oct 2024
This is an exciting opportunity to join a well – established manufacturer in Telford. This is a permanent role, where you will be working in a small team, the main purpose of this role is to handle any customer requirements establishing the obtainment of the order. The purpose of this position to work closely with a senior customer service agent to answer any queries, ensure all orders received are put onto the system and give customer’s information related to their order.
Responsibilities and duties will include, but not limited to:
* Maximise all sales opportunities by promoting the highest standard of customer care
* Receiving and processing all telephone, Fax, Email and EDI orders
* Processing manual credits
* Deliverance of order acknowledgements ensuring correct prices, part numbers and realistic delivery dates
* Maintain and develop customer and consumer records/profiles including recording information
* Technical support to consumers/customers upon breakdown of equipment
* Provide support to service providers
* Maintaining the CSM system
* Co-ordinate customer returns and stock discrepancies
* Completing new line forms for External sales
* Dealing with Customer and Consumer complaints
* Attentive, prompt and courteous handling of all customer enquiries
* Confirming stock availability when required
* Internal support for Sales & Marketing
* Carry out any reasonable task requested by management
* Extracting data from UK sales and submit electrical waste information
* Administrate support to sales and marketing team
* Off site visits to customers/trade shows/exhibitions and service providers
* Sales return orders/obtaining supporting documents
Skills and Experience
To be considered for this fantastic opportunity you must demonstrate strong communication skills, possess high attention to detail and previous experience in a high-volume Customer Service role. Whilst speaking to customers you will need to spot opportunities to recommend additional or alternative products. You must have excellent data entry skills and have the ability to use initiative and have a flexible approach to work. Strong IT skills are essential.
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
Negotiable, depending on experience (to be discussed during the application stage)
Ref DE26350
First advertised: Wednesday, 23rd Oct 2024
£15.70 per hour
Ref SW26348
First advertised: Wednesday, 23rd Oct 2024
Up to £45,000 – £60,000 per annum (depending on experience)
Ref DE26346
First advertised: Tuesday, 22nd Oct 2024
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