To apply direct for this role please visit Civil Service Jobs and quote ref: 401728
This role is in Chief Technology and Design Office, part of HMRCs Chief Digital and Information Office (CDIO). We are responsible for managing all IT demand and change coming into CDIO, as part of this we ensure User Centred Design is at the heart of our designs. This enables us to ensure the solutions we deliver maximise success rates for internal and external users, and so maximise business outcomes and minimise costly rework.
Job description
HMRC is looking for Service Designers who are passionate about User Centred Design.
HMRCs services are complex, you need to enjoy tricky problems and thinking about how services and policies will interact. With complex services we have a complex user base millions of people have to use these services, which means a range of different needs and outcomes.
We want people who are curious about who will use a service, how they will interact with it and how something can be improved, testing those improvements through their design work.
Alongside working on a policy or service problem youll be a member of a developing service design community; the community provides a saf...