Salary: 30,000 - 30,000 GBP per year Requirements:
* A passion for IT with at least 3 years of experience in an IT Support role.
* Eagerness to develop experience within cloud-based solutions.
* A valid driving license for travel to customer sites as required.
* Willingness to travel at short notice within the UK to client locations.
* Professional, clear, and concise communicator at all levels, both verbally and in writing.
* Self-motivated and highly professional with the ability to take ownership and responsibility to learn new technologies.
* Excellent time management skills with the ability to prioritize workload.
Responsibilities:
* Design, build, and test solutions using the Microsoft stack (Power Platform, SharePoint, etc.), such as Intranet Sites, custom applications, and application automation.
* Work closely with clients to establish their requirements, translating these into business requirements and project deliverables.
* Maintain a strong focus on project quality, cost, and timeliness to ensure successful implementation for clients.
* Provide demonstrations of past solutions in a lab environment.
* Produce training materials and deliver education to clients as necessary.
* Proactively monitor endpoints using various tools.
* Provide administration services to admin centers such as Exchange, Teams, and SharePoint.
* Develop and implement compliance and configuration policies to ensure endpoint compliance using Microsoft Intune.
* Develop and implement appropriate security controls across client environments.
* Manage devices such as laptops from receipt through to shipping and support device inventory.
* Work with suppliers to order stock and arrange repairs.
* Respond to support requests from end users and provide technical assistance to resolve issues.
* Update the in-house support desk system and maintain accurate records.
* Respond to cyber security incidents and provide appropriate mitigation to minimize risk.
* Educate clients on how to use typical Microsoft products.
Technologies:
* Cloud
* Support
* Microsoft Intune
* Security
* SharePoint
* Azure
* Microsoft Power Platform
* PowerShell
* Windows
More:
We are offering a full-time office role with a salary range of £25,000 - £30,000, depending on experience. You will be working 37.5 hours per week and will receive 28 days of paid holiday per annum, inclusive of bank holidays in England, which rises to 30 days after 2 years of continuous service. Please note that this role does not offer the option of working from home. We also provide a company pension and opportunities for career development with progressive learning and exams.
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