Customer Support Specialist – Telecommunications
Monday to Friday 8:30am-5pm
Salary negotiable up to £30k basic dependent on experience
St. Helens based
My client are a trusted and valued provider of telecommunications solutions to businesses across the UK. They offer business mobiles, broadband, landline phone systems and VoIP solutions to thousands of businesses.
They are now seeking a UC Corporate Support Specialist to join their team in St. Helens. As a Corporate Support Specialist your primary focus revolves around delivering exceptional customer service. You will have knowledge and experience in the world of Business Phone Systems and Connectivity, including hosted telephony and SIP products.
Your primary responsibilities will include:
* Being passionate about products, services and brands and understanding what they offer as a business
* Deliver exceptional customer service across our base of customers
* Provide 1st line support for VOIP, SIP and connectivity products
* Manage and support cases passed to 2nd / 3rd line to ensure resolutions within SLA and delivered to an appropriate standard
* Identifying and escalating complex issues to appropriate personnel for resolution
* Handling and resolving customer complaints and concerns in a professional and courteous manner
* Following up with customers to ensure their inquiries or issues are resolved to their satisfaction
* Provide support to help the pr...