Who are we? Founded in 1859, The Corps of Commissionaires Management Limited, now Corps Security, was a business initially built to provide employment for ex-servicemen on return from the Crimean War. By sticking true to our values of ‘loyalty, integrity, service’, we have become the UK’s most established and respected specialist security services provider. Who are we looking for? We currently have an exciting opportunity for an experienced Security Account Manager in Birmingham to manage the provision of Security & Business support services to clients ensuring specific contract and Company performance targets, both financial and operational, are consistently met and/or exceeded. Establishing and maintaining excellent client relationships is essential, as is the ability to keep up-to-date with market changes and opportunities such that Corps Security is retained as the security provider of choice to our customers. You will work 45 hours per week, Mon to Fri 0800-1700. Flexibility required. What we offer: We are a recognised Real Living Wage Foundation partner and Social Enterprise. We offer a wide range of industry leading benefits, including: Company Car Company sick pay scheme Paid SIA license renewals Enhanced Family Leave Pay High staff discounts & rewards scheme Cycle to Work Scheme Access to Digital GP Excellent pension scheme Death in Service - £5000 Recruitment Bonus scheme New business lead scheme Employee Assistance Programme What you will need: A valid SIA Front-Line License SG/DS - essential A valid SIA CCTV License – desirable Full UK Driving License – essential Managerial Experience. AM would be responsible for approx 15 building, covering approx circa 1800 weekly hours. Excellent communication skills and a strong customer focus. Experience of operating budgets in excess of £5m. Experience in leading/managing multi-site contracts. Very good presentation & organisational skills. Commercial Awareness. What are you going to do: To liaise and meet with customers and key clients on a regular basis to review & record contract performance, agree budgets and ensure quality standards are consistently maintained, leading to contract retention. Through direct site visits and/or via the Duty Managers - via SMART Task, ensure the safety & well-being of both customer staff & Corps colleagues. Monitor and manage revenue and costs in line with the current contract costing model and prepare monthly forecasts in line with accounting requirements. Ensure monthly meetings are planned with all clients and both KPI and meeting minutes are completed. Lead, manage and motivate direct reports including goal setting, performance reviews, appraisals, coaching and development planning. Identify areas for additional business, from both current & potential customers, and provide ongoing support to the Business Development team. Check and maintain the accuracy of the monthly & ad hoc invoicing to clients. Check, maintain and administer pay for all responsible colleagues; minimising pay queries, via reconcilliations. Adhere to the Company's policies and procedures. Diversity is important to Corps Security; we believe that each individual has unique talents to contribute to the business. We believe that creating an inclusive environment in which individuals are valued is fundamental to our business success and we are committed to working towards achieving this. Corps Security adheres to the principles of Equal Employment Opportunities (“EEO”) benefits both the Company and its colleagues. EEO assists colleagues to develop to their full employment potential while the Company benefits from having a diverse, inclusive, and enthusiastic workforce. Corps Security is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview where their previous employer was the armed forces and who meet the minimum requirements for the position. Under the current data protection legislation, we are required to notify you, as a candidate for employment with Corps Security, of certain information. Please go to our website www.corpssecurity.co.uk - ‘career’ section and familiarise yourself with the Privacy Notice (Recruitment). Please ensure you are happy with the content, before applying for one for our jobs.