Job summary We are looking to recruit a professional and self-motivated individual to join our existing Income Generation team To provide a comprehensive, confidential and effective administration support service to the Director of Fundraising & Communications and the wider Income Generation Team. This is not a new position, but an exciting opportunity to bring your skills to a well-established team. If you are highly organised with excellent administration and communication skills and thrive in a fast-paced environment where your work makes a real difference, we'd love to hear from you. Main duties of the job Under the direction of the Director of Fundraising & Communications, you will be responsible for the day to day support of all income generation activities and the overall income generation office, a team which are of vital importance to the successful running of the Hospice. About us Please visit our website www.willowwood.org.uk for further details, job description/person specification and application form We hire great people from a wide variety of backgrounds, not just because its the right thing to do, but because it makes Willow Wood Hospice stronger. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Date posted 24 March 2025 Pay scheme Other Salary £24,000 a year Contract Permanent Working pattern Full-time Reference number B0588-25-0001 Job locations Willow Wood Close Ashton under Lyne Lancashire OL6 6SL Job description Job responsibilities Main responsibilities To provide a whole range of administrative duties to the Director of Fundraising & Communications. Act as a first point of contact for all enquiries relating to income generation (via telephone, post, email, face to face). Where needed support the fundraising team with event administration including administration of CRM database (Donorflex), sponsorship follow up, sending out supporter packs and other donor stewardship administration. Be responsible for tracking, recording, thanking and follow up of all Gifts in Kind. To support processes to ensure all shop gift aid declarations comply with HMRC regulations, to oversee the addition of records to Epos software and to ensure forms are securely saved for future audits. To generate the quarterly shops Gift Aid claim and letter run followed by Gift Aid Audit. Responsible for distribution of relevant materials to the charity shops and disseminating any paperwork received from them. Co-ordinate the volunteer support in the office and delegate any relevant tasks Produce a variety of documents in preparation for meetings i.e. Agendas, presentations, handouts plus the taking and distribution of minutes. To accurately record attendance data using relevant system. General office administration tasks and organisation, including ordering of office supplies and being responsible for the fundraising stockroom. To adhere strictly to data protection legislation and best practice guidelines regarding data from donors To support the planning and preparation of departmental meetings, including accurate taking and distribution of minutes To participate in hospice education and training programmes Any other duty reasonably assigned by your line manager Co-ordinate the Income Generation Volunteer support in the office and delegate any relevant tasks. To assist in the induction and training of volunteers working within the department. To help arrange and coordinate volunteer attendance/support at Income Generation events and to arrange hospice ambassadors to attend events as required. Job description Job responsibilities Main responsibilities To provide a whole range of administrative duties to the Director of Fundraising & Communications. Act as a first point of contact for all enquiries relating to income generation (via telephone, post, email, face to face). Where needed support the fundraising team with event administration including administration of CRM database (Donorflex), sponsorship follow up, sending out supporter packs and other donor stewardship administration. Be responsible for tracking, recording, thanking and follow up of all Gifts in Kind. To support processes to ensure all shop gift aid declarations comply with HMRC regulations, to oversee the addition of records to Epos software and to ensure forms are securely saved for future audits. To generate the quarterly shops Gift Aid claim and letter run followed by Gift Aid Audit. Responsible for distribution of relevant materials to the charity shops and disseminating any paperwork received from them. Co-ordinate the volunteer support in the office and delegate any relevant tasks Produce a variety of documents in preparation for meetings i.e. Agendas, presentations, handouts plus the taking and distribution of minutes. To accurately record attendance data using relevant system. General office administration tasks and organisation, including ordering of office supplies and being responsible for the fundraising stockroom. To adhere strictly to data protection legislation and best practice guidelines regarding data from donors To support the planning and preparation of departmental meetings, including accurate taking and distribution of minutes To participate in hospice education and training programmes Any other duty reasonably assigned by your line manager Co-ordinate the Income Generation Volunteer support in the office and delegate any relevant tasks. To assist in the induction and training of volunteers working within the department. To help arrange and coordinate volunteer attendance/support at Income Generation events and to arrange hospice ambassadors to attend events as required. Person Specification Experience Essential - Excellent administration and organisational skills - Proficient in using all Microsoft Office applications - Excellent planning and time management skills - Attention to detail - Experience of organising and preparing meetings, diary management, arranging travel, accurate taking and distribution of minutes. - The ability to introduce, develop and maintain support systems - A strong awareness of confidentiality, data protection and GDPR legislation Desirable - Experience of working for a Hospice, NHS and/or charity. - Understanding of Epos systems - Experience of working with CRM systems e.g. Donorflex - Experience in the administration and processing of Gift Aid claims - Experience of supporting a Senior Management Team including - Workload planning and prioritisation - Knowledge and understanding of Charity Gift Aid Personal and other qualities Essential - Commitment to the ethos and values of the hospice. - Self-motivated and able to use initiative. - Able to plan, manage and prioritise own workload. - Able to work on a number of projects simultaneously. - Able to work under pressure and to deadlines. - Understanding of and compliance with confidentiality and GDPR. - Ability to work under pressure at times. - Flexible to the changing needs of the post. - Willingness to work occasional evenings and weekends to fulfil the requirements of the post. Desirable - A full driving licence and access to a vehicle insured for business use. Communication Essential - Impeccable written and verbal communication skills Desirable - Report writing skills Person Specification Experience Essential - Excellent administration and organisational skills - Proficient in using all Microsoft Office applications - Excellent planning and time management skills - Attention to detail - Experience of organising and preparing meetings, diary management, arranging travel, accurate taking and distribution of minutes. - The ability to introduce, develop and maintain support systems - A strong awareness of confidentiality, data protection and GDPR legislation Desirable - Experience of working for a Hospice, NHS and/or charity. - Understanding of Epos systems - Experience of working with CRM systems e.g. Donorflex - Experience in the administration and processing of Gift Aid claims - Experience of supporting a Senior Management Team including - Workload planning and prioritisation - Knowledge and understanding of Charity Gift Aid Personal and other qualities Essential - Commitment to the ethos and values of the hospice. - Self-motivated and able to use initiative. - Able to plan, manage and prioritise own workload. - Able to work on a number of projects simultaneously. - Able to work under pressure and to deadlines. - Understanding of and compliance with confidentiality and GDPR. - Ability to work under pressure at times. - Flexible to the changing needs of the post. - Willingness to work occasional evenings and weekends to fulfil the requirements of the post. Desirable - A full driving licence and access to a vehicle insured for business use. Communication Essential - Impeccable written and verbal communication skills Desirable - Report writing skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Willow Wood Hospice Address Willow Wood Close Ashton under Lyne Lancashire OL6 6SL Employer's website https://www.willowwood.info/ (Opens in a new tab)