Join to apply for the Customer Service Operative role at DesignerStudio
Location: Cheam
Salary: £25,667.20 per year. (Increases after probation)
Hours: The hours alternate each week from 8am 5pm/ 9am 6pm. 1 Saturday a month but you get a day off in the week when working the Saturday.
Job type: Full-time, permanent
Summary Of The Customer Service Operative
This role is for a full-time position, based in our call centre. As part of this role you will be working within a team of skilled Customer Service Operatives (CSO) covering all domestic gas service contracts. The successful candidate will be responsible for delivering great customer experience through a variety of customer contact channels (phone, email, live chat etc.). You will ensure our customers and engineers receive a friendly, professional and consistently high-quality service helping to resolve various queries and get it right first time.
Responsibilities Of The Customer Service Operative
1. Achieve exceptional standards of customer service and always deliver The Perfect Repair
2. Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
3. Plan engineers work
4. Carry out engineer diary management
5. Book service appointments
6. Approve engineers timesheets
7. Monitor and action escalation reports
8. Support the gas department with administration tasks
If you feel like you meet the above criteria for the Customer Service Operative role, then please apply now!
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
* Administrative and Support Services
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