Job summary To be responsible for the operational management and the effective and efficient delivery of services provided within the cancer department, supporting the cancer management team and Clinical Lead for Cancer, ensuring effective co- ordination and management of agreed national and local performance patient related targets. The Cancer Performance manager will manage the cancer department administrative teams including the deputy manager, MDT co-ordinators, the cancer referrals team, and any other senior administrative staff and In a partnership with the Cancer Data The Cancer Performance Manager will work in partnership with the GM's, AGM's and Clinical Directors supporting the yearly Quality Surveillance Programme and will establish, appropriate working relationships with colleagues in other divisions/departments. The Cancer Performance Manager will work with colleagues within the corporate divisions (e.g. Nursing, Human Resources, Finance, Clinical and Corporate Governance, Facilities) as necessary. The Cancer Performance Manager will also have responsibility for ensuring all Trust wide systems and processes are in place in order to manage accurate timely reporting of national. targets and is responsible for leading on data submissions, data collection and producing information relating to cancer patients within the Trust. This includes data around the national Cancer Waiting Times, the Cancer Outcomes and Services Dataset and national and / or local. Main duties of the job Exercise delegated authority on behalf of the Head of Cancer Performance to resolve day-to-day management issues within the Service. To assist the management team in the production of service development and recovery plans for the service, where appropriate leading on and supporting service teams with specific recovery plans To lead on or support new regional or local initiatives as directed To monitor closely cancer performance targets to enable proactive and timely actions, liaising with the GM/AGM as appropriate. Manage the analysis of data delegated to the GM/AGM and ensure the leadership teams have access to timely and accurate information on all key performance indicators. To produce reports on activity and performance as necessary. To participate in benchmarking, policy setting, and review as requested by Commissioners and Cancer Alliance Partners Where required, to manage relevant staff within service areas in such a way that contracts and targets are delivered. Performance Management (Including Cancer Waits and Referral to Treatment) About us North Mid is part of North Central London integrated care system - consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS's, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches. We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George's University Grenada, and for nursing and midwifery students from Middlesex and City Universities. Take a tour of our hospital here Date posted 31 January 2025 Pay scheme Agenda for change Band Band 7 Salary £51,883 to £58,544 a year pro rata per annum inclusive of HCAs Contract Permanent Working pattern Full-time Reference number 393-NMUH-2030-A Job locations North Middlesex University Hospital Sterling Way, London N18 1QX Job description Job responsibilities Managerial responsibility for admin and clerical staff within the Division To create an environment in which staff and patients are valued and respected. To work proactively to ensure collaborative and effective relationships within the service and between the service and other services, whether within or outside the Department (and within and outside the Trust where appropriate.) To encourage the development of any staff directly managed to their full potential through systematic individual performance review and the establishment of personal development plans, reflecting the needs of the organisation and the individual. Manage sickness, disciplinary and performance issues in line with Trust policies. To demonstrate leadership and motivate staff within the service area. To ensure effective systems of communication are in place and utilised. Ensure compliance with all relevant Trust policies and Standing Financial Instructions. Recruit and induct staff in line with Trust policies and procedures. To support the workload of the Cancer Data Manager and deputise for them in their absence. To be responsible for the departments MAST and IPR performance, ensuring arrangements are made proactively to keep the department compliant. Responsible for running Cancer services; to ensure that all MDT coordinators/ Validators are pro-actively tracking/ validating patients and taking all of the necessary steps to ensure appointments are booked at the earliest opportunity in the pathway. Running weekly step off reports as appropriate. Ensure that relevant administrative procedures are up to date and Trust policies & procedures are adhered to at all times by staff managed. Ensure that there are processes in place to capture key KPIs, which will need to be analysed and presented in report format. Ensure that there are robust policies in place so that there is always adequate admin support and cross cover to provide a seamless service across all teams. Ensure systems are in place to monitor the PTL, ensuring all 28d, 31d, 62d and 104d patients are managed with breaches kept to a minimum and the constitutional targets of 14d and 62d pathways are met. Ensure that there are reliable processes in place to record sick leave, professional leave and annual leave, providing reports to AGM/GM. Contribute to workforce planning of administration staff, ensuring that staffing levels and skill mix are appropriate to support service delivery and systems are in place to provide an appropriate level of cover during AL. Manage risks and take remedial actions in accordance with the Trust Risk Risk and Clinical Governance To participate as appropriate in the proper investigation of patient complaints or complaints from other users of the service, drafting of responses as necessary and taking identified corrective actions. To support the education of staff by encouraging learning from complaints to ensure the highest quality of patient care is delivered. To support the systems of incident reporting and education of staff following incidents and adverse events. Maintains and develops an environment and culture that improves health, safety and security. Regularly assesses risks to health, safety and security using the results to promote and improve practice. Supports a culture in which individuals feel able to report incidents and that learning takes place from all incidents and complaints. Job description Job responsibilities Managerial responsibility for admin and clerical staff within the Division To create an environment in which staff and patients are valued and respected. To work proactively to ensure collaborative and effective relationships within the service and between the service and other services, whether within or outside the Department (and within and outside the Trust where appropriate.) To encourage the development of any staff directly managed to their full potential through systematic individual performance review and the establishment of personal development plans, reflecting the needs of the organisation and the individual. Manage sickness, disciplinary and performance issues in line with Trust policies. To demonstrate leadership and motivate staff within the service area. To ensure effective systems of communication are in place and utilised. Ensure compliance with all relevant Trust policies and Standing Financial Instructions. Recruit and induct staff in line with Trust policies and procedures. To support the workload of the Cancer Data Manager and deputise for them in their absence. To be responsible for the departments MAST and IPR performance, ensuring arrangements are made proactively to keep the department compliant. Responsible for running Cancer services; to ensure that all MDT coordinators/ Validators are pro-actively tracking/ validating patients and taking all of the necessary steps to ensure appointments are booked at the earliest opportunity in the pathway. Running weekly step off reports as appropriate. Ensure that relevant administrative procedures are up to date and Trust policies & procedures are adhered to at all times by staff managed. Ensure that there are processes in place to capture key KPIs, which will need to be analysed and presented in report format. Ensure that there are robust policies in place so that there is always adequate admin support and cross cover to provide a seamless service across all teams. Ensure systems are in place to monitor the PTL, ensuring all 28d, 31d, 62d and 104d patients are managed with breaches kept to a minimum and the constitutional targets of 14d and 62d pathways are met. Ensure that there are reliable processes in place to record sick leave, professional leave and annual leave, providing reports to AGM/GM. Contribute to workforce planning of administration staff, ensuring that staffing levels and skill mix are appropriate to support service delivery and systems are in place to provide an appropriate level of cover during AL. Manage risks and take remedial actions in accordance with the Trust Risk Risk and Clinical Governance To participate as appropriate in the proper investigation of patient complaints or complaints from other users of the service, drafting of responses as necessary and taking identified corrective actions. To support the education of staff by encouraging learning from complaints to ensure the highest quality of patient care is delivered. To support the systems of incident reporting and education of staff following incidents and adverse events. Maintains and develops an environment and culture that improves health, safety and security. Regularly assesses risks to health, safety and security using the results to promote and improve practice. Supports a culture in which individuals feel able to report incidents and that learning takes place from all incidents and complaints. Person Specification ESSENTIAL Essential Educated to first level degree or equivalent experience Management/ leadership qualification or equivalent experience at post graduate leve Qualification in systems design and/or management Experience of data analysis and information management Good presentation skills and confidence to present to audiences both internal and external Demonstrable understanding of change management Knowledge of service improvements / transformation and project management Ability to analyse highly complex data/information and make judgements /draw conclusions Understanding of risk management and Information Governance principles Leading service changes to improve performance Leading projects Awareness of budget management and budget setting Desirable Management Qualification, (e.g. Diploma in Management Studies) Business case development Identifying and interpreting national policy and implementing where required Person Specification ESSENTIAL Essential Educated to first level degree or equivalent experience Management/ leadership qualification or equivalent experience at post graduate leve Qualification in systems design and/or management Experience of data analysis and information management Good presentation skills and confidence to present to audiences both internal and external Demonstrable understanding of change management Knowledge of service improvements / transformation and project management Ability to analyse highly complex data/information and make judgements /draw conclusions Understanding of risk management and Information Governance principles Leading service changes to improve performance Leading projects Awareness of budget management and budget setting Desirable Management Qualification, (e.g. Diploma in Management Studies) Business case development Identifying and interpreting national policy and implementing where required Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name North Middlesex University Hospital NHS Trust Address North Middlesex University Hospital Sterling Way, London N18 1QX Employer's website https://www.northmid.nhs.uk/ (Opens in a new tab)