Estée Lauder is the flagship brand of The Estée Lauder Companies Inc. Founded by Mrs. Estée Lauder, the brand today continues her legacy of creating the most innovative, sophisticated, high-performance skin care and makeup products and iconic fragrances — all infused with a deep understanding of consumers' needs and desires.
As one of our highly skilled make-up artists/Sales Advisors, you will combine your creative and technical expertise and passion for beauty to create an exceptional customer experience while selling our market-leading products across the Makeup, Skincare, and Fragrance.
Compensation and Benefits
* Competitive industry salary
* Commission scheme
* Product discount
* Extensive Training & development
Qualifications
You will have:
* A passion and energy to provide inspirational, authentic and personalised customer service
* Confidence in speaking to customers, getting to know them and understanding their needs to best cater to them
* Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.
* While experience is preferred, we welcome applicants with amateur level experience who are able to demonstrate a high level of creative and technical expertise
* Proof of right to live and work in the country
Description
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by:
1. Reflecting a credible and professional Brand image to all internal and external consumers at all times
2. Maximising sales through selling, providing excellent service and retail standards
3. Contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines
4. Understanding daily/weekly targets
5. Ensuring personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
6. Keeping up to date with competitor activities and missed opportunities
7. Effectively using social media, leveraging opportunities to drive the business, protect and enhance the Brand image
8. Delivering the Brand Strategy, ensuring the delivery of an effective local plan
9. Planning and implementing local marketing & events initiatives, aligned to Retailer activity
10. Delivering excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture
11. Being an Ambassador for the Brand and leading the way to ensure Brand values are represented and brought to life
12. Ensuring all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
13. Using digital tools to ensure knowledge is kept up to date
14. Delivering a consumer recruitment and retention strategy to grow a loyal consumer base
15. Developing up to date knowledge of product in order to ensure we deliver an industry-leading experience and the product meets the consumer's needs
16. Planning to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
17. Reviewing retail standards on a daily basis ensuring they are maintained to the required standard
18. Ensuring deliveries, stock movements and associated administration are completed within agreed Company timeframes
19. Ensuring that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
20. Ensuring all information requests are fulfilled accurately, within deadlines set
21. Minimising stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
22. Creating and maintaining a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
23. Ensuring that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits
24. Managing daily replenishment, taking appropriate action where necessary
25. Maximising sales performance by utilising all commercial reports before making commercial decisions
26. Planning and delivering the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
27. Identifying stock package issues, and taking corrective action, informing the Area Manager when out of direct control
28. Effectively managing all promotions and discounts ensuring they are actioned in line with Company guidelines
29. Identifying trends and making suggestions to enhance product performance
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