Job Title: Sage X3 Support Consultant (Remote)
Location: Fully Remote (UK-based)
Salary: Competitive, based on experience
About the Role:
Allegiance Group are proud to be supporting an Independent Sage X3 Consultancy that is looking to engage with skilled Sage X3 Support Consultants to join their team and provide expert support to end-users and clients. This is an exciting opportunity to work remotely while supporting businesses in optimising their Sage X3 ERP systems. If you have a strong background in ERP support, excellent problem-solving skills, and a customer-focused approach, we’d love to hear from you.
Key Responsibilities:
* Provide 1st, 2nd, and 3rd line support for Sage X3 ERP, troubleshooting technical and functional issues.
* Diagnose and resolve system errors, user queries, and performance issues efficiently.
* Support Sage X3 modules, including Finance, Distribution, Manufacturing, Sales, Procurement, and Inventory Management.
* Assist in system upgrades, patches, and configuration changes to improve performance and functionality.
* Collaborate with IT teams, consultants, and end-users to ensure seamless ERP operations.
* Document and maintain support logs, technical solutions, and best practices.
* Provide training and user guidance to improve knowledge and adoption of the Sage X3 system.
* Work with development teams on customizations, integrations, and enhancements.
* Escalate complex issues to senior technical teams or vendors when required.
* Stay up to date with Sage X3 developments and recommend system improvements.
Key Skills & Experience Required:
* 2+ years of experience in supporting Sage X3 ERP systems.
* Strong knowledge of Sage X3 core modules (Finance, Distribution, Manufacturing, etc.).
* Experience troubleshooting functional and technical issues within Sage X3.
* Understanding of SQL databases, queries, and reporting tools (e.g., Crystal Reports).
* Familiarity with Sage X3 workflows, customizations, and integrations.
* Excellent analytical and problem-solving skills with the ability to resolve issues efficiently.
* Strong communication skills and ability to support non-technical users.
* Ability to work independently in a remote environment while collaborating with teams.
* Knowledge of ERP best practices, system security, and user management.
Desirable Skills (Not Essential, but a Bonus):
* Experience with Sage X3 development (4GL language, scripts, APIs).
* Knowledge of Web Services, JSON, XML, or other integration tools.
* Experience in Cloud-based Sage X3 environments.
* Background in ERP implementation projects or system migrations.
Please feel free to reach out to craig@allegiance-grp.com for a more detailed understanding of the company and role!