We'd love to hear from you if you are:customer focused with positive attitudea team player, but also can work on your own initiativewell organised and adaptablewilling to learn new skills Service AssistantFor this Christmas post, you will be reporting to the Site Manager. You will be based at the front gates, welcoming visitors on their Christmas visit and coordinating visit times to make sure the operation runs smoothly.The Sunnycroft team are very enthusiastic about welcoming everyone and the excellent service our team provides plays a huge part in us fulfilling this goal. From open to close, Sunnycroft will be open for visitors throughout December and you'll play an important role in greeting and helping our visitors. No two days will be the same and you can expect to meet lots of different people and help ensure they have a fantastic experience visiting Sunnycroft.You’ll be welcoming people to the site, coordinating bookings, and ensuring that it all runs smoothly with the support of a dedicated Duty Manager. This role would suit anyone with enthusiasm for delivering great customer service and a keen interest in learning about visitor operations. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.Substantial pension scheme of up to 10% basic salaryFree entry to National Trust places for you, a guest and your children (under 18)Rental deposit loan schemeSeason ticket loanEV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discountsHoliday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.Flexible working whenever possibleEmployee assistance programmeFree parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 13 October 2024 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiriesnationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustmentsnationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 156399IRC156399TelfordFixed Term p/t (until 24/12/24)Ends: Oct 13th 5544 km from BramptonAs a Service Assistant you'll work across visitor areas, helping different departments deliver high-quality customer service. Working within a bustling atmosphere as part of passionate team, you'll play a core part in delivering fantastic customer service. You will provide a warm welcome and give information about Sunnycroft and visits to Father Christmas to make sure each visitor has an enjoyable and memorable visit. Salary: £11.50 an hourContract/duration: Fixed Term Contract until 24th December 2024Hours/working pattern: Zero hours flexible contract. Hours varying each week between 6 and 24 hours a week, depending on business need. Shifts between the times of 9.30am and 7.30pm. Weekend and bank holiday working essential, with shifts over the Christmas period.Interview date: Friday 18th October 2024Start date: 27th November 2024For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Sunnycroft, 200 Holyhead Road, Telford, TF1 2DRCompliance.Eligibility to Work in the UK11.50 per hour