Customer service coordinator

Job Description

Role:

Our international client seeks a strong team player who thrives on providing exceptional customer service. You will be able to multitask and be adept at working in a busy environment.

As a Coordinator, you will work in a small but efficient team and provide the finest service to our client's customers.

You will be a resilient individual who enjoys building relationships and takes pride in completing tasks to a high standard.


This role requires the flexibility to work a shift pattern of 9:00-17:00 and 10:00-18:00. There is also a requirement to work one in 3-4 Saturdays with a day taken off in Lieu during the week.


Main Responsibilities:

* Working within the department's Service Level Agreements, answering phone calls from our client's customers
* Building and maintaining strong relationships through clear communication making each contact with the team an enjoyable experience.
* Providing an excellent level of service to customers.
* Making changes to customers’ finance agreements.
* Allocating manual payments to customers’ agreements accurately.
* Checking finance documentation efficiently.
* Responding to correspondence from customers.


Qualifications, skills, and experience:


Required