As a Payments Service Management Analyst, you’ll be responsible for the support and monitoring of the end to end payment services through MI data and ensure they are delivered and maintained with agreed business and operational service levels. You’ll work closely with Payments Service Managers to deliver service improvements and mitigate risks as appropriate.
This role is a great opportunity for someone who is looking to progress and develop their career within an exciting and fast paced environment. The role is within the Cards value stream in Payments which is responsible for both product ownership and service management for card journeys.
The role is within the Service Management function within the value stream which is responsible for the end-to-end service performance management and improvement for all card journeys such as Debit and Credit Card Authorisation, Card production, Card Acceptance and Strong Customer Authentication.
We are happy to consider flexible working approaches to help you perform at your best.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
This is a 12 month FTC opportunity.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing
You’ll support Payment Service Manager colleagues in all activities relating to the end-to-end payment services. This will be varied in both the payment service you’re supporting and the type of work you’ll be responsible for. This will include, supporting key supplier meetings, compliance review and data analysis.
You’ll develop, analyse, and collate a range of Management Information (MI) such as volume and complaint data that relates to the end-to-end services to identify and drive service improvements.
You’ll support incident management through the recovery and prevention of payments related incidents with the aim of influencing optimal recovery options and ensuring lessons learned are fed into service improvement activities.
You’ll support key third party governance meetings, ensuring appropriate and timely information is shared internally and externally.
You’ll develop and maintain end to end process maps for payment services to the agreed standard/controls ensuring certain documents and systems are updated on a regular basis.
About you
* A working understanding of Payment Services.
* Ability to identify problems and develop action plans to improve service and/or processes as well as finding efficiencies.
* An excellent communicator with networking skills; a key part of this role is to build and maintain relationships both internally and externally, including with 3rd Party Suppliers.
* Proven experience working with MI/Data sets; interpreting, analysing and translating findings into business language.
* You can negotiate and influence effectively at all levels. You'll have experience with and are comfortable presenting to stakeholders and are able to convey a professional image both internally and externally.
Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.
* Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
* Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
* Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.
We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
* A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
* Up to 2 days of paid volunteering a year
* Life assurance worth 8x your salary
* A great selection of additional benefits through our salary sacrifice scheme
* Wellhub – Access to a range of free and paid options for health and wellness
* Access to an annual performance related bonus
* Access to training to help you develop and progress your career
* 25 days holiday, pro rata
What makes us different
Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.
As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.
When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
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