Could you be Incommunities new Customer Engagement and Insight Officer? This is an exciting time to join Incommunities and act as a key member of the customer engagement & insight team, ensuring all customers voices are heard. We are looking for a people focused individual that will embed themselves into the community, playing an important role in helping to transform the services we offer to our customers through engagement and insight.
About us
We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.
This year we've launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives.
Duties include:
1. Scope, design, plan, and deliver inclusive customer insight and engagement initiatives using effective engagement methodologies ensuring that diverse perspectives shape decision-making.
2. Analyse and interpret customer insight to identify trends and themes and produce actionable i...