Monday, 24 February 2025
At Quay West Suites Melbourne we transform every guest's stay into an unforgettable experience. We are more than just a luxury apartment-style hotel—we are a vibrant community overlooking the beautiful Yarra River, right in the heart of Southbank Promenade, where style and elegance meet top-notch hospitality.
Here, you will work in a stunning environment, surrounded by modern amenities designed to make every stay exceptional. From our Jarrah Restaurant & Bar to our state-of-the-art gym, stunning lap pool, and serene spa, our hotel offers a diverse range of facilities that cater to business travellers, families, and romantic getaways alike.
We pride ourselves on providing personalised service, and we’re looking for passionate individuals to join our dedicated team. Whether you’re interested in guest relations, food and beverage, or event coordination, you’ll find opportunities to grow and excel in a dynamic and supportive setting.
Purpose
As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.
Primary Responsibilities
1. Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
2. Confidant in communicating with guests and colleagues to ensure cohesive collaboration
3. Conquer challenges alongside guests, transforming dilemmas into success stories
4. Promote hotel amenities and services by having a deep understanding of products and offerings
5. Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
6. Display proficiency in accurately handling reservations and managing guest accounts
Skills and Experience
1. Previous experience in hotel front desk operations is a valuable asset
2. Innovative approach to exceeding customer service expectations
3. Skilled at collaborating within teams, as well as working independently
4. Proven ability to multi-task and thrive under pressure, supported by strong organisational and time management skills
5. Proficiency in both written and verbal communication
6. Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
If you value excellence, creativity, and making every guest's experience special, we’d love to hear from you. Join us at Quay West Suites Melbourne and help create unforgettable moments for our guests.
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