Summary
UKIM is looking for Business Administration Apprentices!! Apply here if you are looking for a programme where you can earn money, gain experience in different areas of a business, and progress within a thriving company!
Wage
£15,000 a year
Money saving offers at 100's of major retailers. Employee recognition scheme. Free eye tests.
Training course
Business administrator (level 3)
Hours
Monday - Friday 8.00am - 5.30pm. Hours may vary depending on organisational need.
37 hours 30 minutes a week
Possible start date
Monday 7 April
Duration
1 year 6 months
Positions available
3
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Duties include, but are not limited to the following:
* Updating the case management system
* Actioning allocated tasks and customer enquiries received by post, email, or telephone in line with department processes
* Liaise with customers, clients and suppliers in a professional and timely manner
* Booking client appointments considering distance and convenience
* Achieving personal and team KPI targets
* Regularly review processes and provide suggestions for efficiencies on the team
* Identify and escalate any issues accordingly
Where you’ll work
Brenner House Rainton Bridge Business Park
Houghton Le Spring
DH4 5RA
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SPRINGBOARD SUNDERLAND TRUST
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
The candidate will work towards the following apprenticeship standards:
* Level 3 in Business Administration
The candidates will be required to complete teaching and learning within Springboard Sunderland Trust and the organisation. This is in line with the minimum off-the-job hours of 6 per week.
Candidates are required to complete the End Point Assessment (EPA) following the 18 months on-programme learning. EPA completes the apprenticeship.
More training information
The programme can be completed earlier depending on KSB's and prior attainment.
Requirements
Essential qualifications
GCSE or equivalent in:
* English (grade Grade 4/C)
* Maths (grade Grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Customer care skills
* Administrative skills
* Team working
* Non judgemental
* Patience
* Ability to build relationships
* Professional
* Desire to make a difference
* Keen to develop