About the role: As a Sales and Business Development Manager, you will change leaders who change the world by becoming a trusted advisor to organisations and individuals, a person who can offer expert advice on world leading programme options, to maximise their learning journey. As the open enrolment portfolio grows and develops, with the addition of new programmes and more ambitious sales targets, the Sales and Business Development Manager will be instrumental in increasing attendance and thus revenue for their assigned portfolio of programmes. The Open Business Development team operate in distinct ‘pods’, with a team of programme managers who support their programmes. This person would be a member of the ‘Flagship Pod’, led by the Flagship Pod Business Development Director. Programmes in this pod include the longer flagship General Management Programme and Senior Management Programmes as well as several face-to-face, synchronous, and asynchronous programmes. The flagship programmes are vitally important for the portfolio, and often feature as selected programmes for the yearly FT rankings. The person will be expected to work closely with the Academic Programme Directors, and members of faculty, in addition to the wider Executive Education Open team. As part of the front-line sales team, the role holder will be the first key contact for their programme enquiries and will channel leads into the sales pipeline. Using proven sales methods and the resources of the company's CRM system, the role holder will seek to convert high-potential leads into sales opportunities. Regularly reporting on sales achieved, the role holder will ensure that the Business Development Director and Open Programmes Director are kept fully informed of progress towards the achievement of the department's objectives on a weekly basis. Some programme schedules will be outside normal working hours, including evenings and weekends, and the flow of work may not follow a regular working week. However, we understand the importance of flexibility in managing work-life balance and our structure includes flexible working hours to accommodate individual needs and preferences. Main responsibilities: Sales and portfolio management Act as the primary point of contact for prospective participants, engaging in active sales techniques to guide them through the 'prospect to applicant' cycle. This will involve personalised interactions via phone calls and emails, as well as proactive outbound calling. Monitor participant numbers across all open programmes, ensuring targets are met and taking proactive measures to prevent programme cancellations or under-participation. Actively promote the General Management Certificate of Achievement (GMCA) to prospective participants and past delegates. This will include the delivery of short presentations about the GMCA during open programmes. Leverage your in-depth knowledge of each programme, understanding our unique selling proposition (USP) and the value of each offering, to actively pursue sales opportunities with key organisations. This will involve a combination of proactive phone work, presentations, and written communication. Collaborate with the Business Development Director to identify opportunities to sell our executive education offer to businesses through open and corporate open programmes. Horizon scanning and market knowledge Collaborate with both the Marketing team and the Business Development team to identify business development opportunities and gain a comprehensive understanding of the market and our competitors. Be capable of handling complex questions and providing eloquent and knowledgeable answers and solutions. Stay updated on industry events, sectoral changes, and key players in relevant markets and regions, enabling a nuanced understanding of the challenges faced by target client organisations. Client relationship management Accurately enter and maintain prospect and client details in our CRM database, coordinating with Executive Education technical colleagues to meet the open programmes team's CRM requirements. Liaise and engage with participants and the finance team to ensure efficient revenue tracking and prompt payments, while maintaining a courteous and efficient approach. Nurture and maintain cordial relationships with past programme participants and clients. Collaborate with the Alumni association to maintain effective post-programme communication. Undertake business development research to identify key contacts in target organisations for nurturing and establishing of corporate relationships. Liaison with stakeholders Collaborate closely with the programme management team, Executive Education staff, and faculty to enhance our reputation as a leading provider of executive education programmes. Support the swift implementation of marketing plans, working in close coordination with the Executive Education marketing team. Assist in executing marketing and business development campaigns, including email marketing initiatives. Administration and reporting Prepare regular reports on monthly business development activities, highlighting progress towards department objectives. Provide administrative, sales, and client relationship support to the Business Development Director and Marketing team during recruitment activities and events. Maintain and update information held by the company for suppliers and clients. Participate in client, team, and staff meetings, as well as ad hoc project groups as required. Generate regular reports on the status of programmes within your portfolio. Ensure compliance with financial regulations, including payments to contributors, and maintain accurate records in the CRM system. Ensure that all records in the CRM system are accurate and kept up to date. Utilise company IT systems for data management in accordance with company policy and data protection regulations. Additionally Contribute effectively to JBSEEL values and team activities. Participate in and contribute to special projects where relevant. About you: Our ideal candidate should have the following qualities, skills and attributes. Graduate level or equivalent. Demonstrable sales experience or exposure to a sales-led environment. Previous experience working for leading business schools would be an advantage. Proactive sales approach with a good foundation of business development, sales, and marketing. Experience of working in a service environment is highly desirable. Excellent planning skills, gained through professional or personal experience. Ability to work with academics, senior decision makers and company executives. Ability to demonstrate a highly developed level of professional customer service and a strong desire to exceed expectations. A flexible approach to work, willing to "go the extra mile" whenever necessary in order to ensure that clients' and stakeholders' needs are met within the scope of the project. Excellent communication skills, with the ability to demonstrate accuracy and fluency in spoken and written communications. Excellent attention to detail in written communication. Enthusiasm for working across cultures and for meeting people. Ability to work collaboratively and flexibly with colleagues. Financial awareness and the aptitude to learn to manage costs and develop budgets. Very comfortable managing and manipulating numerical and qualitative data. Ability to negotiate the best possible solutions for clients and the company. An ability to work under pressure and to enjoy the challenges of tight deadlines. Demonstrable problem-solving skills. Excellent IT skills, particularly in MS Office programs (Outlook, Word, Excel and PowerPoint). Experience of managing a sales process using a CRM system. Other information: This is a full-time, permanent position. Working hours are 40 hours per week. There will be a nine-month probationary period. The successful applicant must be willing to work such additional hours as are necessary for the proper performance of their duties, including evenings and weekends. This is a hybrid role, with a current company-wide requirement of a minimum of two working days from our office in Cambridge. Please note that the nature of this particular role involves on-location programme delivery, therefore the successful candidate will be expected to attend the office more regularly than this should business demand require. Flexible working patterns and schedules are supported. The deadline for applications is midnight on Wednesday 9 April .