We Elevate... You
Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving. Since 1874 Schindler has been a City-maker with a proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them. People, passion, and innovation are the pillars of our success.
Schindler is one of the world's leading suppliers of elevators, escalators and moving walkways. We employ talented individuals in over 100 countries worldwide to design, develop, install, maintain and modernise the mobility systems that keep the world's urban population on the move. We offer a dynamic, forward-looking work environment that enables our employees to innovate and excel in their chosen fields.
We are looking to recruit a Fulfilment Support Manager that is happy to be based in the South of the UK, but report into our Group Headquarters in Switzerland. The successful candidate must be prepared to travel at least 3 days/half of the week in the whole of our Europe North Zone, In this role, you will be focusing to provide fulfilment support for strategic important and reference large projects in close cooperation with the respective country organisation. The involvement is valid for the different stages of the project execution and should ensure that a project is executed according to Schindler standards while a the same time know-how transfer to the country organisation takes place in order to increase the organisational readiness.
Duties & Responsibilities:
* Fulfilment planning for project manager & installation resources and ensuring highest level of competiviteness after project handover from sales department. This includes tool management
* Active role in project execution including coaching and supporting country fulfilment team at the job site as required
* Overseeing the progress of the projects and provide feedback to the country organisation fulfillment team for continuous improvement
* Support necessary troubleshooting by analysing the situation and technical status and actively assist the country fulfillment team in solving the problem for ensuring customer satisfaction.
* Continuous follow-up in involved cases
* Organise and support training for technical high-rise elevator experts. This includes: Candidate and project selection as well as tracking of the training progress
* On-Site technical support and training as required. Ensure that product change information is distributed to country organisation and subcontractors
* Provide project specific Climb-lift support in execution planning phase as well as during the installation
* Fulfilment execution: Control operations and perform benchmarking via Schindler Standard Management Processes for large projects. Business health checks and implementation of improvements
Candidate Requirements:
* Technician or holds an Engineering degree (BSC) or comparable
* At least 5 years experience in a similar role in large projects elevator industry, e.g. as Commissioning inspector, Site supervisor, Troubleshooter, Master-trainer
* Understanding and reading architect and structure engineer models and drawings
* Experience with destination control systems
* Mature personality with excellent organizational skills, culturally sensitive
* Open-minded, self-motivated and result-oriented
* Ability to work independently and with a high level of flexibility (projects / matrix)
* Structured and analytical mindset and excellent education skills
* Fluent in English and any European languages is an asset
* Willingness to travel regularly within the Europe North Zone, at least 3 days a week.