Senior Business Analyst in Digital and Customer & Digital Access
All about the Role
Our Digital and Customer Access department is dedicated to delivering innovative and reliable technology solutions to meet the council's needs. Our vision is to lead in utilising technology to enhance operational efficiency and effectiveness.
Key priorities for the coming year include:
1. Upgrading our infrastructure
2. Enhancing cybersecurity
3. Expanding digital services to better serve our customers, aligned with our corporate, digital, data, and cyber security strategies
We are building a new, talented, innovative, and professional team to support our organisation during this exciting time of growth and transformation.
As a Senior Business Analyst, you will:
1. Lead and manage business analysis in complex projects
2. Engage effectively with various stakeholders
3. Adapt to changing priorities and manage ambiguity
4. Drive continuous improvement and innovation
We look forward to discussing how you can make a difference as part of our team!
All About You
* You are a skilled analyst with expertise in managing complex projects and engaging with diverse stakeholders
* You are organised and analytical with excellent attention to detail.
* You have excellent communication skills, and the ability to adapt personal style to meet the needs of a range of audiences, some of which will be non-specialists in the business analyst space
All about our Benefits
We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme:
* Access to a range of benefits via Vivup, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes
* Buy up to 10 days additional annual leave (pro-rata)
* Access to car lease scheme
* Take your bank holidays flexibly to better suit your personal circumstances
* Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings
* Access to development opportunities including apprenticeships to support your personal and professional growth
* Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
* Access to our equality, diversity and inclusion network
* Opportunities to receive Employee Recognition Awards
All about our Commitments
We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success.
We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact recruitment and we will work with you to meet your needs.
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