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You will work closely with our Site Manager and Operations Manager on a daily basis to ensure that the site runs smoothly and that each customer receives their appliance on time, every time. You will collaborate closely with the routing team at our Head Office and provide continual support to the Self Employed Drivers throughout their day, addressing any issues that may arise.
* Monday to Friday 10am - 6pm
Here's What You Can Expect To Be Doing
Our Warehouse Admin will ensure that the daily site operation runs effectively at all times. You will provide ongoing support to our operation, ensuring that deliveries are efficiently completed on time, every time while remaining calm under pressure. You will:
* Communicate with multiple departments to ensure that daily operations run smoothly.
* Update daily reports and log any issues.
* Handle fleet allocation.
* Communicate with the drivers to ensure that any statements and paperwork are completed promptly.
* Coordinate with Shunters and Trunk Drivers to ensure that vehicles and trailers are allocated to the correct locations.
* Record and communicate any issues to the relevant teams.
A Few Things About You
What will I be expected to deliver?
* Maximize quality, time, and cost by ensuring that all vehicles are loaded efficiently, within legal and safety guidelines.
* Support performance on agreed KPIs.
* Ensure the smooth running of the nighttime operation.
Behaviours
You need to build lasting, effective relationships with those around you, even under pressure and in difficult situations. You must be smart enough to think on your feet and have a passion for driving performance while paying careful attention to the service we deliver for our customers. You will be enthusiastic and driven towards achieving high standards of quality and be bold enough to make key decisions quickly, trusting your own judgement in the absence of the Operations Manager.
Experience
* An in-depth understanding of logistics operations.
* Experience working to tight deadlines.
* Experience in a transport/logistics environment with daily fluctuating workloads.
* Able to react quickly to information and solve challenges to routes.
Skills
* Able to remain calm and focused under time pressure.
* Able to solve problems independently and with confidence.
* Able to communicate effectively, especially by email and phone.
* Has a logical and methodical approach to all tasks.
Technical
* PC literate, particularly with Microsoft Packages.
* Experience using in-house transport management systems is an advantage.
A Bit About Us
At AO, we want to ensure our customers are happy. When they have a smile on their face, we know we’ve done a good job. It’s at the heart of everything we do, and it’s why our logo is always smiling.
When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).
We’re passionate, relentless, and full of energy, determined to make a difference and change the world for the better. From massive changes to tiny tweaks, making a difference is what keeps us driven.
It started at a pub in Bolton with a £1 bet and a belief that things could be done better!
We’ve designed our benefits to cover everything from big moments to little helps. As well as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter.
To see all our benefits and perks, visit our AO Benefits page.
• At least 5% contribution pension scheme*
• Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership.
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