BioTalent are partnering with an innovative, temperature-controlled, logistical solutions company to find an ambitious Customer Relationship Manager to join their dynamic and growing Customer Services team.
This is an exciting opportunity with a company who are about to embark on exciting growth due to a growing sales pipeline giving you the opportunity to work with a growing network of life-science customers and clients.
This role will offer you
* A role within a company within a dynamic and rapidly growing Customer Services department
* An excellent team environment where you can thrive and learn from highly experienced professionals
* To be the voice of their business, helping customers with their queries and you will be responsible for shaping our customers experience with them
* Exposure to senior upper management working closely with sales and cross-functionally to ensure client needs are fulfilled effectively
You will be responsible for
* Managing and building strong relationships with key customers and clients
* Directing business reviews to ensure clients are satisfied with the services and products
* Working closely with the sales team - Sharing leads and further sales opportunities to help expand business with key clients
* Understanding client tariffs and handle quotations/pricing requests/shipping queries
* Liaising with internal departments to ensure client needs are fulfilled effectively
* Managing and processing sales orders and invoicing
* Supervising and training more junior members within the team
You will bring the following
* Experience within customer service logistics (air and road logistics within pharma is preferred)
* Good computer skills, Word/Excel/PowerPoint essential
* Great communication skills with strong self-motivation ability
* Analytical thinking with good numeric/ financial ability
If you want to be part of an innovative thinking, growing company where you can grow and expand your current knowledge, GET IN TOUCH by emailing me on natasha.cole@biotalent.com or calling 0203 911 5888