Job summary Join Our Front-of-House Team - Be the Heart of Exceptional Patient Care Are you passionate about providing outstanding customer service and making a difference in people's lives? We have an exciting opportunity for a front-of-house role where you'll work closely with our clinical colleagues to ensure patients receive the highest standard of care. What We're Looking For: Attention to Detail: You're organised, proactive, and thrive in a fast-paced setting. Great Communicator: Your friendly and professional approach makes you a pleasure to interact with. Customer Care Champion : You put the needs of patients first and are committed to delivering high-quality service. Main duties of the job What You'll Do: Be a Key Support: Facilitate smooth patient journeys by admitting, discharging, and transferring patients. Stay Organised: Manage a busy environment with precision, ensuring all appointments, transport arrangements, and inquiries are handled efficiently. Deliver Excellence: Provide excellent communication and customer service to patients, families, and colleagues. Keep Things Running Smoothly: Maintain a tidy and well-organised reception area and ensure office supplies are well-stocked. This role involves weekday and weekend shifts to ensure seamless service delivery. If you're ready to take on a role that's at the heart of patient care, we'd love to hear from you About us At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer: Flexible working options to help you balance work and life NHS pension scheme for long-term financial security Generous annual leave allowance to recharge and relax A strong focus on career development to help you grow and achieve your potential Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work. We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds. Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London. The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy. Date posted 21 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 to £23,615 a year Contract Permanent Working pattern Part-time Reference number 184-OL-GR-1678 Job locations Musgrove Park Hospital Musgrove Road Taunton Somerset TA1 5DA Job description Job responsibilities Please see the Job Description for further information, as well as a full list of duties and responsibilities. Job description Job responsibilities Please see the Job Description for further information, as well as a full list of duties and responsibilities. Person Specification Qualifications Essential Good standard of education, up to GCSE or O Level standard in Literacy and Numeracy.Must be able to communicate in English both written and verbally. Desirable NVQ Level 2 in Business Administration or equivalent qualifications/relevant experience.ECDL or equivalent is desirable. Experience Desirable Previous NHS receptionist experience desirable but full training will be given. Person Specification Qualifications Essential Good standard of education, up to GCSE or O Level standard in Literacy and Numeracy.Must be able to communicate in English both written and verbally. Desirable NVQ Level 2 in Business Administration or equivalent qualifications/relevant experience.ECDL or equivalent is desirable. Experience Desirable Previous NHS receptionist experience desirable but full training will be given. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Somerset NHS Foundation Trust Address Musgrove Park Hospital Musgrove Road Taunton Somerset TA1 5DA Employer's website https://www.somersetft.nhs.uk/ (Opens in a new tab)