A skilled and ambitious Customer Success Specialist is needed to join our customer success team at this leading womenswear clothing retailer based in Leicester on a full-time basis. This is an evening role, so you’ll work from 2:30 PM to 10:30 PM, Monday through Friday. Due to the location, having your own transport would be beneficial, as they don’t offer work-from-home options. They can offer you a secure position in a friendly environment that pays well, depending on experience and language skills. United Kingdom work authorisation is mandatory. This is a golden opportunity to join a mighty company and let your career shine About the company They are proud of the culture they have built as we they have grown to make them a place where people love to come to work every day. One of the main drivers of that culture is their home-grown, in-house customer success department. They don’t cold call or upsell. They turn the best CRM technology into trusted communication channels that make us super easy to interact with. Smoothing out the shopping process means they can help thousands of enthusiasts continue to enjoy their ranges. Key Responsibilities: Promptly responding to customer queries from the UK, US and Germany via email, chat, phone, and social media channels Liaising with colleagues and managers to find the best solutions for our customers and sharing customer feedback so that products and services can be improved Setting up and maintaining new customer accounts Following up with customers to ensure their requests are resolved Love our two sister brands, Wrap London and Poetry Fashion, and be passionate about our purpose and story We need you to speak our voice and apply it to everything you do Required Skills: To have razor-sharp customer skills, telephone manners, and a desire to work in a fast-paced, collaborative environment To bring excellent English language skills Have a can-do attitude Benefits: Company events Company pension Cycle to work scheme Employee discount On-site parking Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including Client Success Manager, Customer Relationship Manager, Customer Satisfaction Manager, Client Satisfaction Executive, Customer Experience Executive, Account Success Manager, User Success Representative, Customer Retention Executive, Client Services Executive, and Customer Support Manager may also be considered for this role. IND123