* If you have Customer Service experience and live near Uxbridge
* If you want to work in a Service desk environment
About Our Client
This opportunity is with a well-established, large-sized organisation in the retail industry, located in Uxbridge. The company is known for its high-quality products and a commitment to delivering excellent customer experiences.
Job Description
* Providing exceptional customer service via phone and email
* Resolving customer inquiries and complaints swiftly and professionally.
* Keeping accurate records of customer interactions and transactions.
* Scheduling appointments
* Producing quotes to customers
* Working closely with the retail team to ensure customer satisfaction and loyalty.
* Identifying opportunities to improve the customer experience and providing feedback to the relevant departments.
* Participating in product knowledge training and updates to stay informed about our retail offerings.
* Contributing to team efforts by accomplishing related tasks as needed.
The Successful Applicant
A successful Customer Service representative should have:
* Experience in a customer-facing role, preferably in the retail industry.
* Excellent verbal and written communication skills.
* A high level of empathy and the ability to remain calm under pressure.
* Competency in using various forms of technology for customer communication
What's on Offer
* A competitive salary range, between £28,000 - £32,000 per annum.
* A comprehensive benefits package (details to be shared via email).
* A positive and supportive company culture that encourages personal growth and development.
* The chance to work in an exciting retail environment in Uxbridge.
We highly encourage professionals who believe they can thrive in this role to apply. This is a fantastic opportunity for those passionate about customer service and the retail industry to develop their career in a reputable organisation. #J-18808-Ljbffr