Are you interested in working for a Swiss luxury brand known for their pioneering cellular anti-aging therapies? Then the La Prairie Spa at Harrods, London might be of interest to you. As a full-time Spa Coordinator you will lead the team to deliver an exceptional client experience by ensuring excellence in Spa operations and client service. You will be holding a true managerial role and manage the operations of the Spa as well as the Beauty Therapists, being responsible for the growth and turnover of the Flagship La Prairie Spa.
Main Accountabilities
Performance & Sales:
1. Drive the team to achieve individual paid Spa appointment targets
2. Ensure achievement of the Spa and Counter goals
3. Monitor and track appointment bookings and ensure occupancy target for Spa is achieved.
Client Relationships:
4. Enhance client knowledge and execute client development plan by promoting and leveraging clienteling tools
5. Guide & build clienteling mindset among Beauty Therapists
People Management:
6. Inspire, engage, and coach team about Spa Services
7. Motivate and care for the team to increase appointments and loyalty to the brand
Spa Operations & Administrations:
8. Leverage and partner with VM teams to ensure Spa is in line with the VM guidelines at all times
9. Along with Business Manager, develop clear actions to constantly improve the overall Spa operations (ex Grooming guidelines, inventory management, etc.)
10. Liaise between Business Manager/ Account Manager and other Stakeholders when needed to ensure Spa maintenance
Knowledge, Skills and Experience:
11. Qualified Beauty Therapist with minimum 5 years of experience within the retail industry. Must be minimum Level 3 qualified.
12. Strong client centric mindset with an experience in establishing and growing client relationships
13. Demonstrated experience in coaching and developing team members
14. Excellent proven retail operational skills & standards
15. Have experience in implementing and driving change
Languages: English must, other languages such as Mandarin, Arabic etc. are good to have
In return, La Prairie offers.
16. A competitive salary and discretionary commission scheme
17. 33 holiday days (including bank holidays)
18. Generous product allocation & discount
19. Long Service Awards starting with 3 years service
20. A free product to try every time there is a new launch
21. Contributory pension scheme – 5% employer contribution
22. Employee referral bonuses
23. A range of opportunities to develop and grow personally and professionally
24. Access to Retail Trust including virtual GP Services and HAPI app for discounts
25. Annual performance reviews so you know your La Prairie career is going in the right direction
Reports to:
Business Manager
We look forward to receiving your application.