Trade Administrator & Customer Service Advisor
The Role: Trade Administrator & Customer Service Advisor
Department: TCR Store
Contract Type: Permanent
Hours of Work: 37.5 hours
About Heal's
Heal’s has been designing, making and selling quality furniture for more than two centuries. Starting out as bed-makers in 1810, Heal’s has been at the forefront of some of the most influential interior design trends of the past 150 years, from Arts and Crafts in the 1890s to Bauhaus Modernism in the 1930s and the Scandinavian Design wave of the 1950s.
The people at Heal’s are as passionate today as they’ve always been about pushing the boundaries of outstanding contemporary design.
The Home of Design since 1810, Heal’s still champions core values of Good Design, Well Made, and simple and honest Craftsmanship.
About the role
We have created a new role for our Trade team, which we are excited to share with you. We are looking for an enthusiastic individual who will join our Trade team on a full-time basis at our Flagship Store.
As a Trade Administrator and Customer Service Advisor, you will provide essential administrative and customer service support to the Trade and Interior Planning team at Heal’s Tottenham Court Road, London. This role involves managing day-to-day operations, resolving customer queries, and ensuring smooth project execution.
What You'll Bring
The ideal candidate will have:
* Strong organisational and time-management skills
* Excellent communication and interpersonal skills
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
* Attention to detail and accuracy
* Ability to work under pressure and meet deadlines
* Experience in a customer service role (preferred)
* Experience in a retail or interior design environment (preferred)
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