Customer Service Agent (6 Months Contract) - German or Spanish Speakers
Remote or London/hybrid
The Juice Plus+ Company is multimillion dollar competitor in the health and wellness industry, using a unique combination of direct sales and e-commerce to market our plant-based nutritional products in pursuit of our mission to "Inspire Healthy Living Around the World."
The role of Customer Service Agent, is to provide dedicated support to our Juice Plus+ Partner & Customer community primarily via email. The goal is to provide specific short-term assistance, to handle a specific back log following a major digital transformation.
Following appropriate training, you will quickly become competent in answering queries providing cross-regional support on Partner & Customer issues. This role is key to supporting the continued growth of the business in a period of large change.
Your day to day
* Provide timely, personalised, and professional email responses to Partners & Customers across a range of queries.
* Demonstrate strong written communication skills to deliver clear, empathetic, and actionable information
* Efficiently process a high volume of customer emails while maintaining a high level of quality and attention to detail
* Prioritise urgent concerns ensuring prompt resolution of critical issues and that priority matters are escalated to Team Lead / Supervisor asap
* Develop expertise on common (IT) challenges and product-related technical problems
* Create detailed case notes and maintain comprehensive records of email interactions
* Continuously seek opportunities to enhance the email Partner & Customer experience, especially during periods of high demand
* Assist as needed with phone enquiries in a timely and informative manner, seeking support/advice when required
* Provide feedback on system improvements, self-service tools, and knowledge base content to address root causes
You will bring
* Good standard of education
* Fluent in German or Spanish, & English with excellent written communication skills
* Experience providing exceptional customer service
* Strong critical thinking, and problem-solving skills
* Ability to learn quickly, work under pressure, and prioritise
This is a 6month contract role with an immediate start.