Typing of clinic letters/discharge summaries as appropriate within the speciality and other correspondence from audio dictation using Word. Prioritising work according to changing demands. Presenting respiratory test results and reports together with the relevant medical case notes to Specialist Nurses for review. Ensuring that filing/scanning is carried out on a regular basis on Patient Management System(Evolve). Use and obtain information from the Patient Administration System (Careflow). To maintain good communication with the Nursing Team and Consultants, their supporting staff and other staff within the department, as well as patients and members of the public. Dealing with telephone enquiries from patients, relatives, GPs and other departments within the Trust and other hospitals. Liaising with internal and external professionals and departments and the general public as and when required, in a friendly, professional and courteous manner. Liaising with other secretarial staff, particularly within the same directorate, and to ensure that cover arrangements are facilitated by working as a team member. Dealing with general enquiries in an appropriate and sensitive manner as efficiently as possible either in person, over the telephone or in writing from staff, patients and the general public -- Please see the Job description & Person Specs for full details --