Doncaster & Bassetlaw Teaching Hospitals NHS FT
You will join the team working on a busy switchboard providing a comprehensive 24-hour service to the Trust. Shift patterns include working weekends and bank holidays. There will be opportunities for the post holder to work additional shifts when they are available.
You will need to demonstrate a high degree of commitment, the ability to work under pressure, be able to work effectively with minimum supervision and communicate easily with patients, visitors and staff.
Previous experience operating a telephone or contact centre system is desirable, preferably within the NHS or a critical service environment. Computer literacy and customer care skills are essential.
Full training will be provided as appropriate.
*The successful candidate will be based at the Bassetlaw site. However you could be asked to work at any location within the Trust. Demands on the service may require changes in hours of work or base.*
Main duties of the job
The Post holder will be responsible, working in conjunction with the other Switchboard Operators, or alone (dependent on the shift), for the provision of a comprehensive switchboard service to internal and external callers at Bassetlaw Hospital.
Shift times for these vacancies cover a 24 hour period 7 days a week consisting days, lates and night shifts.
About us
DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.
It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, it's our pledge to help you Develop, Belong and Thrive, Here.
As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.
We offer a range of benefits to support our people including:
* Extensive range of learning opportunities
* NHS Pension Scheme
* Generous holiday entitlement in line with Terms & Conditions
* Comprehensive health and wellbeing support
* NHS Car Lease schemes and a range of salary sacrifice schemes
* Discounts on restaurants, getaways, shopping and finance through external providers
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.
Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Person Specification
Eligibility/Qualifications/Training
* Good level of education including English and Maths or equivalent qualification or experience
* Excellent customer care skills
* Evidence of recent learning
* Commitment to personal development
Knowledge and Experience
* Previous experience of dealing with members of the public
* Worked in Hospital/Health Service setting
* Experience of working in a busy switchboard or call centre
Personal Attributes & Skills
* Ability to work within a team
* Ability to work under pressure
* Capable of dealing with emotional and stressful situations in a tactful and diplomatic manner
* Ability to work with service users, both staff and the public
* Maintain confidentiality at all times
* Able to work on own initiative within guidelines and policies
* Able to work in a logical and practical manner
* Able to work different shifts including weekends and Bank Holidays
* Demonstrate clear commitment to the team approach; exchanging ideas and supporting colleagues in their ongoing development
* Seeks to develop an understanding of different groups and individuals and ensures equitable and appropriate treatment for all
* Flexible to work extra shifts at either site
* Worked to shift patterns previously
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Doncaster & Bassetlaw Teaching Hospitals NHS FT
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