Job Description
At ISS, our People & Culture Managers play a key role in fostering positive working relationships across the business by advising managers on people practices at both individual and team levels.
With a strong focus on employee relations, smaller restructures, and general people-related guidance, they ensure that P&C processes and policies are effectively implemented.
In addition, they work closely with Centres of Excellence (CoEs) to embed People Solutions within their respective business areas.
Through structured project and change management, they support the delivery of annual cycle activities and centrally led initiatives, ensuring seamless integration and a positive people experience.
Key Responsibilities:
* Provide policy and procedure guidance to managers to ensure compliance and mitigate risk
* Lead ER case management, supporting investigations and hearings for grievance and disciplinary matters
* Oversee restructures and TUPE processes in collaboration with relevant CoEs
* Liaise with unions as required, working alongside the ER CoE
* Implement and embed people solutions, including P&C initiatives and the annual cycle
Professional and Personal Competencies/Qualifications
* Extensive experience as a People & Culture Generalist
* Strong knowledge of UK employment law, TUPE, and union relations
* Skilled in problem-solving and conflict resolution
* Customer-focused approach with the ability to implement tailored people solutions
* Experience in placemaking and enhancing manager experience
* Proven expertise in disciplinary and grievance investigations, including local law advice
* Familiarity with restructure processes and union protocols
* Strong relationship-building skills with managers
* Ability to mediate between managers and employees effectively
* Excellent verbal and written communication skills