Housing Options provides advice and assistance under the Council’s corporate duty to help clients who are homeless or at risk of homelessness. The service provides assistance to vulnerable people when they are in greatest need.
About the job
The post holder will be expected to provide advice and assistance at first point of contact, to clients who have applied as homeless to the Council. This includes responding to queries through telephone and email contact and generally supporting the roles of the Frontline Assessment Officers by assisting with progressing homeless applications through investigations and enquiries.
What We Are Looking For From You
Experience of working with the public, in a housing related environment will be an advantage. You will need the skills to cope under pressure in a busy and challenging environment.
Additional information
This post is temporary until 31st March 2026.
This post is subject to Disclosure and Barring Service Standard checks.
This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
The interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview or for an informal conversation about the post process please contact Karen Page, Service Manager, 02920 570750.
Important information you need to read in order to complete your application:
Job Category: Housing
Department: Housing & Communities
Working Pattern/Contract Type: Full Time Temporary
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