We are working closely alongside a Local Authority in Bromley to assist with the appointment of a Business Support Officer, on a 3-month contract, highly likely to be extended at the client's discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £12.74 - £14.04 per hour
Responsibilities:
* To be responsible for all communication with SAR requesters, reply to all their enquiries and ask requesters for necessary information as directed by the legislation.
* To produce files for SARs, using electronic records. Files to be compliant with the GDPR guidelines and legislation, ensuring the information provided is a complete record, is presented correctly, and to redact sensitive information following legal guidelines.
* To produce files for reviews, contractors, solicitors, and county court, within strict legal timeframes, from electronic records and with a focus on accuracy. To have the ability to identify where gaps are missing in information gathered from electronic records, and to undertake the necessary enquiries/research to gather missing information.
* To identify statutory reviews and other review requests from clients and to provide the correct statutory acknowledgements in line with the legislation described in the housing act, and within the legal timeframe. To carry out all necessary administration of reviews (to include the creation of electronic records, researching and gathering relevant information for referral to reviews contractors and filing).
* To be able to carry out research for team members for complex complaints and reviews by interrogating electronic client files and making enquiries of officers within the housing division.
Qualifications:
* Education to GCSE standard and suitable experience.
* An excellent standard of spoken and written English.
Experience:
* Experience of and commitment to working within a busy multi-disciplinary environment.
* Experience of working with members of the public on the telephone or in person.
* Experience of a housing and/or customer-focused service.
Please note:
* You should be available to work immediately or at short notice.
* You should have the right to work in the U.K.
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer. Unless otherwise stated, all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer-term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. In case the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
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