Looking for a super-organized person
We are an award-winning full-service digital marketing agency and winner of the Hyer Culture 50 best places to work. We design, develop, and do marketing for a range of clients from SMEs, start-ups, corporates, and public sector organizations. We require an Office Administrator/Project Coordinator who is goal-oriented and self-motivated. The successful applicant will be responsible for overseeing multiple client projects, ensuring that we deliver on time, within budget, and with quality. You will also be performing a variety of administrative tasks, including scheduling internal team tasks, answering phones, and managing client relationships. The ideal candidate will have experience working in a busy office environment where multi-tasking and prioritizing are required, along with experience in office administration, operations, or project management roles.
Your responsibilities will include:
* Assist the MD in day-to-day coordination and management of business operational activities.
* Monitor, control, and manage business operations to meet customer expectations and company goals.
* Liaise between customers and management to ensure smooth operations delivery.
* Coordinate and manage project tasks to ensure project delivery within allotted budget, timelines, and quality is met.
* Ensure compliance with company standards and procedures.
* Build and maintain strong customer relationships through regular meetings and communications.
* Evaluate current operational performance and provide strategic plans for improvements.
* Provide direction and guidance to internal teams to achieve performance targets.
* Identify problems in operations processes and resolve them quickly and in a timely manner.
* Follow standard operating procedures for efficient business operations.
* Maintain clear and accurate operations documents/procedures for reference purposes.
* Raise invoices and reconcile payments on the accounting system in line with project timescales.
* Chase any overdue invoices and ensure accounts are maintained.
* Liaise with the web team to ensure projects are running smoothly and any risks are dealt with professionally.
* Use project management tools to schedule and manage timescales.
* Deal with urgent client requests in a timely and professional manner.
Contribute to daily stand-up meetings, ensuring development and design teams have the correct resources to complete tasks.
Candidate requirements:
* Minimum of 1 year agency-side experience or a proven track record in a similar role; we would consider transferable skills.
* Able to prioritize tasks and work independently.
* Highly organized with an aptitude for problem-solving.
* Basic bookkeeping skills; experience with Xero or similar accountancy platforms, credit control, and bookkeeping would be an added advantage.
* Customer-focused at all times.
* Good knowledge of Excel, Word, PowerPoint, or Google Suite.
* Basic understanding of WordPress CMS (desirable but training will be provided).
* Strong eye for detail.
* Excellent time management and communication skills.
Hours of work: Monday to Friday, 9.00 am – 5.00 pm. Flexible hours or part-time working may be considered for the right candidate. Hybrid working 2 days a week in the office.
We provide you with the following:
* Training to qualify as a PRINCE2 Foundation Project Manager.
* Monthly Thai massage or Physio (when back in the office).
* Quarterly team-building events: Go Ape, Gravity Force, Outdoor learning, VR.
* Free fruit.
* Great vibrant office environment and a motivated team.
* Healthcare (after qualification period).
* Employee perks scheme (after qualification period).
No Agencies, please.
Job Types: Full-time, Part-time
Pay: £23,000.00-£25,000.00 per year
Expected hours: 20 – 35 per week
Benefits:
* Company events.
* Company pension.
* Health & wellbeing programme.
* Private medical insurance.
* Work from home.
Schedule:
* Monday to Friday.
Education:
* GCSE or equivalent (preferred).
Experience:
* Customer service: 1 year (preferred).
* Administrative experience: 1 year (preferred).
Language:
* English (required).
Licence/Certification:
* Driving Licence (preferred).
Work Location: In person.
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