Sales and Customer Service Executive
Waltham Cross, Herts
Salary: Competitive
Working hours: 40 hours per week, Monday to Friday. A flexible approach to hours will be required as there may be occasions when it is necessary to work additional hours as dictated by the workload and engagement activities. This may include occasional evening, night, and weekend working.
An exciting opportunity has arisen for a Sales and Customer Service Executive to join our Shoal department in Waltham Cross.
The Sales and Customer Service Executive is an integral role within the Shoal sales team, managing our first-level customer service response/queries and supporting the sales function in the support and growth of the business. This will involve working with the Shoal purchasing and operational teams to ensure we maintain the highest quality and service levels for our customers.
Accountabilities:
* Managing customer queries, shorts, and substitutes.
* Calling customers to discuss menus, new products, and to sell specials & short date items.
* Placing orders, dealing with the operations team, and resolving issues.
* Creating & compiling sales reports to highlight down traders, lost revenue, etc.
* Investigating credit claims and allocation of credits for both meat and fish products.
* Assisting in producing & dispatching samples for customers.
To be successful in your application for the role, you will need to be able to demonstrate the following skills and experience:
* A good general education, GCSEs including English language and Maths with grade C or Level 2 qualifications above in both.
* Fish & Seafood knowledge/experience.
* Excellent communication skills & customer focus.
* Good Excel, Outlook, and ERP system experience.
* Ability to understand and interpret data.
Benefits:
* Annual salary competitive.
* Bonus Scheme (subject to performance).
* Annual pay reviews.
* 20 days annual holiday plus Bank Holidays (increasing to 25 days with service).
* Group Personal Pension Plan.
* Retail Discount membership.
* Health Care Cash Plan membership.
* Further company tailored benefits achieved through service and commitment.
This is a brief outline of the Sales and Customer Service Executive role. For more information or to apply, please click on the link. We look forward to hearing from you!
Reynolds Catering is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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