What you will do in your working day
* Working on the trade counter.
* Process sales, exchanges, and refunds in line with business policy, offer information and identify customer requirements.
* Respond to and support with enquiries and complaints, resolving where possible, reporting outcomes, or escalating where required.
* Maintain stock availability, reporting any price discrepancies and support the fulfilment of purchases using the appropriate systems and procedures.
The training you will be getting
Level 2 Customer Service apprenticeship standard, including Functional Skills if required.
This is a work based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you can attend in person at our Derby Road campus.
You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.
You will gather learning evidence, journals and off-the-job records using your e-portfolio.
At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.
What to expect at the end of your apprenticeship
Potentially full time employment upon successfully completing apprenticeship.