Main area Legal Services Grade Apprenticeships: Apprenticeship Contract 14 months (Level 2 Customer Services Apprenticeship (temporary contract))
Hours Full time - 37.5 hours per week (Monday-Friday)
Job ref 223-LSA-208
Employer The Shrewsbury and Telford Hospital NHS Trust
Employer type NHS
Site The Princess Royal Hospital, Telford Town Telford
Salary £10,296 (approx. per annum)
Salary period Yearly
Closing 02/04/2025 23:59
Legal Services Apprentice
Job overview
Legal Services Apprentices will work alongside and take direction from members of the Legal Services Team. The main focus of the role is to provide administrative assistance and support to the team.
Apprenticeship eligibility:
* Cannot already be on an Apprenticeship or any Government funded training,
* Cannot have a qualification at the same or higher level in the same vocational area.
Eligible for funding:
* Has been a UK resident for 3 or more years, or
**Please note from 1st April 2025 the apprenticeship salary will be as below**
* Year 1 of Apprenticeship:
Any age = £7.55/hour
* Year 2 and subsequent years:
National Minimum Wage for age
Under 18 = £7.55/hour
18 - 20 yrs. = £10.00/hour
21 + yrs. = £12.21/hour
Main duties of the job
In this role the Legal Services Apprentice will gain experience in basic administrative roles by providing support for the Request for Information (RFI) team, Claims (Clinical Negligence, Employee Liability, Public Liability and Compensation and Losses). The role will include inputting of Requests for Information (RFIs) onto Datix, taking telephone calls and messages where appropriate, writing letters using a template, and will develop their skills, knowledge and competence in data analysis and presentation. The role will support achievement of the Level 2 Diploma in Customer Service Practitioner Apprenticeship.
This will be supported through on the job training, guidance and supervision, attendance at relevant training sessions provided by the Trust and the Training Provider and assessment in the workplace.
Working for our organisation
You will be working within our Legal Team, in an exciting and fast paced working environment dealing with claims, requests for data disclosure and a disparate range of legal enquiries associated with all aspects of NHS services.
The post holder will be supported by the Legal Services Manager and the Head of Legal Services.
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person specification
Qualifications
* 4 GCSEs or equivalent A*-C (including Maths and English Language)
* IT skills demonstrated through a formal qualification
Knowledge
* Basic working knowledge of Microsoft Word, Excel and Outlook
* Microsoft packages, e.g. Access and PowerPoint
Experience
* Customer service experience, dealing with people on the telephone and face to face
* Teamwork
Skills and abilities
* Work with limited supervision, seeking advice where necessary
* Follow instructions
* High level of accuracy and attention to detail
* Work by Trust values
* Caring and compassionate
* Ability to cope with challenging behaviour
* Prioritise
* Good communication
* Good understanding of confidentiality
* Ability to work unsupervised
Other
* Commitment to completion of qualification
* Self-development
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