Developing comprehensive project plans, including timelines, budgets, resource allocation, and risk management strategies Coordinating project activities, ensuring outstanding adherence to project milestones and deadlines Monitoring project progress and performance metrics, identifying and addressing potential obstacles or delays Communicate project status updates to stakeholders, proactively providing transparency and ensuring alignment with project goals Liaising with cross-functional teams, including our management team, IT, vendors, and external partners, to gather requirements and define project objectives; facilitating collaboration and communication among all stakeholders throughout the project lifecycle Addressing stakeholder concerns and prioritising project requirements based on business needs and strategic objectives Managing the implementation of IT systems, software applications, and digital solutions tailored to the requirements of our business; ensuring seamless integration of technology solutions with existing hotel systems and processes Conducting thorough testing and quality assurance checks to identify and resolve issues before deployment; coordinating user acceptance testing (UAT) and gathering feedback to refine and improve our technology solutions Developing training materials and coordinating training sessions for our people, familiarising them with new technology systems and processes Providing ongoing technical support and troubleshooting assistance to address user inquiries and resolve system issues, always collaborating with our IT support team to ensure timely resolution of escalated technical issues Interacting with our members and guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way