Service Desk Manager - Stoke (Onsite) - £46k-54kpa + Benefits
Are you ready to take on a pivotal role as a Service Desk Manager in one of Harvey Nash's leading client's digital transformation programs?! We're recruiting for a Service Desk Manager at a pivotal time in transformation in a company offering the chance to drive innovation and change whilst shaping this role in your own image!
This role will give you the opportunity to make a true impact on an organisation and have key influence on decisions across Digital.
The role starts ASAP, with a salary of £46k to £54k per annum DOE and an impressive benefits package, including onsite parking! The role is based in Stoke and will be an onsite based position with flexibility and the view to become more hybrid once you've settled in the role.
Service Desk Manager - What will you be tasked with?
1. Manage the service desk team to deliver the highest quality digital experiences for their staff and across the organisation.
2. Working closely with their professional services teams, to understand their digital needs, you will be responsible for creating a device and service delivery strategy to ensure that the technology infrastructure supports the overall mission of the organisation.
3. Manage the service desk teams tickets to deliver consistent and efficient service, including troubleshooting, technical assistance, and user training, ensuring KPI's and ...