NYX HOTEL EDINBURGH: THE PLACE TO BE - OPENING MAY 2025
NYX Hotels, part of the Leonardo Hotels (formerly Jurys Inn) brand, is arriving in Edinburgh! Our luxury lifestyle hotel is located right where it’s all happening; in Edinburgh’s city centre, blending the rich history with contemporary, upscale living. The newly-built hotel offers a stylish restaurant, chic bar, state of the art gym and 125 stunningly-curated bedrooms.
We’re all about giving laidback luxury: NYX is THE destination! Our NYX teams (we call them City Lovers) are a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel.
We have a great opportunity for a Guest Relations Manager to join the team.
We want you to support a brilliant and diverse team to deliver excellence to our valued customers across our amazing hotel.
Experience we expect:
* Strong operational knowledge across either Reception or Food and Beverage Departments or even better both
* Background in branded hotels or restaurants is preferred – so you will understand how we work
* Excellent customer service skills, standards driven, good organisational skills
* Ability to make decisions in a fast-paced environment and to enjoy it
* Great at up-selling – anticipating customer needs as well as improving the bottom line
* Ability to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring, and good rota management
* Ability to communicate to and motivate your team providing day-to-day leadership and direction
* Ability to use computer systems – we use Opera and Micros (for the occasional time you do get a desk)
Your responsibilities will be:
* Carry out duty management shifts, plan and ensure the hotel is ready for the day's business – preparing for the morning meeting and sharing information with the team
* Be out and about in the hotel, supervising the day-to-day operation and ensuring exceptional guest service
* Manage the hotel concierge service including coordinating duties and assisting in busy periods
* Carry out pre-arrival calls to maximise upselling opportunities and increase guest satisfaction and meet and greet VIP guests
* Respond to all guest feedback, including online reviews and review all complaints and feedback to implement improvements
* Develop and train the team to deliver their job brilliantly so that we receive great feedback from guests
Please be aware that this role involves a mixture of early and late shifts, five days over seven, which will include evenings and weekends.
Some of the perks you could enjoy include:
* Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
* Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
* Meals on duty
* Talent referral scheme: earn yourself a bonus for recommending a friend to join us
* We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we host our Employee Awards Celebration
* The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
* Ongoing job-related training programmes with clear paths for progression
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