Job summary To provide an efficient administrative and clerical support service in line with service requirements. As an important link between clinical staff, patients and GPs, the post holder will be expected to project a positive and helpful image at all times. Excellent communication skills are essential for this role, as the post holder is very much front of house and will be the first line of contact for our colleagues and visitors. Main duties of the job 1. ADMINISTRATION RESPONSIBILITIES 1.1 Maintain and update paper-based records and IT based information as required. 1.2 To process any documentation as requested and appropriate to department (e.g. booking in and out of medical records, processing stationary orders etc.) 1.3 To accurately type up reports, letters, general documentation etc as directed and within agreed timescales 1.4 To undertake any photocopying/emailing as required by department 1.5 Responsible for maintaining stationary stock and advising supervisor of requirements and ordering items on PECOS. 1.6 To provide administrative cover to the ward and ensuring that this is delivered to high standards. 1.7 To ensure the timely administration of admissions and discharge summaries and GP notification on discharge ensuring that all data is recorded on the discharge database. 1.8 To support the Discharge Team. 1.9 To ensure PAS / Careflow is up to date and to know how accurate and timely data collection helps the Trust deliver patient care now and in the future. About us NMUH North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London's busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients' wellbeing. We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families. For more information, please access the following link: https://www.northmid.nhs.uk/ Date posted 10 April 2025 Pay scheme Agenda for change Band Band 2 Salary £28,166 a year per annum inclusive of HCAs Contract Permanent Working pattern Full-time Reference number 391-NMUH-7113716 Job locations North Middlesex University Hospital Sterling Way Edmonton N18 1QX Job description Job responsibilities To provide an efficient administrative and clerical support service in line with service requirements. As an important link between clinical staff, patients and GPs, the post holder will be expected to project a positive and helpful image at all times. Excellent communication skills are essential for this role, as the post holder is very much front of house and will be the first line of contact for our colleagues and visitors. Job description Job responsibilities To provide an efficient administrative and clerical support service in line with service requirements. As an important link between clinical staff, patients and GPs, the post holder will be expected to project a positive and helpful image at all times. Excellent communication skills are essential for this role, as the post holder is very much front of house and will be the first line of contact for our colleagues and visitors. Person Specification Education & professional Qualifications, Experience, skills and apptitude, personal Essential Equivalent standard of education with emphasis on numeracy and literacy Providing customer focused service Ability to file in alphabetical and numerical order Meeting and assisting people in person and by telephone Dealing effectively and sympathetically with difficult situations Ability to perform simple and complex IT based tasks Knowledge of MS office Ability to produce reports and Data Strong customer focus Understanding of the need to maintain confidentiality Ability to empathise with the customer and ability to perform conflict resolution for the job role Person Specification Education & professional Qualifications, Experience, skills and apptitude, personal Essential Equivalent standard of education with emphasis on numeracy and literacy Providing customer focused service Ability to file in alphabetical and numerical order Meeting and assisting people in person and by telephone Dealing effectively and sympathetically with difficult situations Ability to perform simple and complex IT based tasks Knowledge of MS office Ability to produce reports and Data Strong customer focus Understanding of the need to maintain confidentiality Ability to empathise with the customer and ability to perform conflict resolution for the job role Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Royal Free London NHS Foundation Trust Address North Middlesex University Hospital Sterling Way Edmonton N18 1QX Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)