Job Posting Title Branch Customer Adviser Salary Band £23,859 - £25,655 Grade: A1 Job Description About the role We are delighted to be expanding our branch network once again This time with a multi-million pound investment in Newcastle city centre. Our current Northumberland Street location will be moving to our brand new Monument Community Branch will become our largest branch in the network. The switch to bigger and better new premises bucks the national trend of bank branch closures, putting accessible financial services at the heart of our home city. We are therefore very excited to be recruiting for Customer Advisers to join our growing team Do you thrive in a face-to-face customer focused environment? If so, our Customer Adviser role could be the perfect fit for you. Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals. Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us This is a full time permanent role working 35 hours per week Monday - Friday (plus Saturdays on a rota basis). About You Being great with people and building relationships with customers are top of your skills list. Strong listening skills and the ability to empathise are equally as important. A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society. We understand you may not have worked in financial services before, and that’s OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role. In return, we’ll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us. About Us As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you. What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes: Financial Corporate bonus scheme (on target 5%, up to a maximum 10%) Pension scheme (up to 9% employer contribution) Annual performance related pay reviews Colleague mortgage scheme Electric car salary sacrifice scheme Life assurance (4x salary) and income protection Access to our financial advisers Access to a range of high street and online discounts Work/Life Balance A 35-hour weekly contract 25 days’ annual leave bank holidays (rises to 30 with length of service) The option to buy and sell up to 5 days’ holiday Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood Health and Wellbeing Access to a health cash plan through a Medicash scheme Access to an employee assistance programme Free onsite gym at our Cobalt head office and access to discounted gyms Two paid volunteering days’ each year Cycle to work scheme Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at sarah.smithnewcastle.co.uk Company: Newcastle Building Society