To assist in the effective administration of the home, (in accordance with the Company's Policies), under the supervision of the Home Manager. To work as part of a team and be a proactive team member.
General
To answer telephone calls in a polite and courteous manner dealing with any requests promptly and efficiently, returning call backs in timely manner.
To meet and greet any visitors and professionals to the Home
To ensure when post arrives it is distributed to relevant recipients in a timely manner
To ensure that all regular ordering takes place on the designated day and remains in budget.
To support the manager in the positive marketing of the Home
To ensure all marketing information is available and displayed
To ensure that all groups of staff have all relevant paperwork photocopied in a timely manner to maintain standards of record keeping and health & safety recording To support the manager in minute taking, note taking and typing of the associated records
To maintain confidentiality of all relevant information and files
To ensure all relevant information for admission and discharge of any clients is addressed and maintained to the relevant parties in a timely manner
To ensure all staff files contain the relevant information
To maintain an audit for all personnel files to evidence their content
To support the manager in payroll for staff
To carry out general office duties as required including filing and safe storage of documents
Training and staff development
To assist with staff training via the e learning programme and training computer
To ensure new staff have relevant induction pack and other articles e.g. uniform, badge, ready in a timely manner
To keep the training matrix up to date for all mandatory training reporting any forthcoming needs to the home manager
Finance
To maintain accurate records both in e form and manual in relation to monies held in the home
To monitor the monies to ensure they are checked in accordance with the policy on a monthly basis
To ensure all logs are kept up to date and submitted to Head office in the timescale required
To ensure the Manager is made aware of any potential problems or issues in a timely manner
To maintain clear and concise and legible records
To comply with all Company Financial Policies
Experience within a similar field
Knowledge and experience of IT including word, excel, email ,intranet
Excellent interpersonal skills and customer care
Accuracy and ability to multitask
Ability to work on own initiative
Must be enthusiastic, empathetic and confident personality
Experience in a customer service environment
Ability to meet laid down or requested task completion target dates
Able to meet deadlines
Desirable
Customer care and/or administration qualification
Excellent standard of IT skills
Knowledge and understanding of Care Inspectorate
Knowledge and understanding of the Elderly Care Sector