Are you based in the Newcastle area?
Do you have a passion for working with people and enjoy a fast-paced and varied role?
Jewson Partnership Solutions (JPS) specialise in providing supply solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities.
We're on the hunt for a Customer Service Advisor to join the team in our Housing Hub branch in Byker, Newcastle, who's as passionate about great service as we are!
We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).
Working Hours: 7.30 - 4.30 Monday to Friday and 1 Saturday in 4, 8am-12pm
Location: Jewson Partnership Solutions, St Lawrence Rd, Newcastle-upon-Tyne NE6 1AQ
Key Responsibilities
This is a multi-skilled role covering the key trade counter area of our branch, you'll serve customers at our busy trade counter, process their orders, complete sales administration, pick stock in our warehouse and organise deliveries.
Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values
Serve customers at the trade counter - develop great relationships with new and existing customers, understanding their needs and providing proactive advice and solutions
Use our in-house systems to process customer orders, organise deliveries, manage stock control, process delivery paperwork, update spreadsheets and keep customers updated throughout their journey
Pick and prepare customer orders in our warehouse and liaise with the rest of the warehouse team to ensure orders are accurate
Keep the branch and warehouse looking clean and tidy, to make a great first impression on our customers
Maintain stock levels, carrying out regular stock counts and rotations
Work with colleagues to suggest opportunities for improvement
Required Skills and Experience
Previous industry experience preferred but not essential
Experience in a busy customer facing environment
A good degree of IT literacy and a strong communicator
Passion for working with people with a positive can-do attitude
What's in it for you:
Competitive salary and discretionary bonus
A wide range of voluntary benefits including holiday buying, discounted gym membership, salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support
Generous employee discounts
Access to discounts with hundreds of your favourite high street and online retailers
Retirement savings plan
Life assurance
Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child
Why STARK?
At JPS, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
What's next…
If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis